Telesales Team Lead

Transfotech Academy is expanding its US-market tele-sales operation from 20 to 100+ agents in the next 12 months. We are hiring a Head of Sales to build that function from the ground up.

You will take a functioning floor and scale it, establish systems that don't yet exist (conversion tracking, lead allocation, coaching frameworks), train and lead team leads into management, and own the growth target end-to-end. This is a build-and-lead role, not an optimize-and-maintain one. You will be on calls yourself, auditing performance, coaching the coaches, and hiring relentlessly.

WHAT YOU WILL OWN

Team Leadership & Expansion

• Lead the current 20-person tele-sales floor and scale it to 100+ agents within 12 months
• Identify and develop 4–6 high-performing agents into team leads; train them to run their own squads
• Conduct regular call audits, training sessions, and structured performance feedback
• Build a tiered coaching structure: you manage leads, leads manage agents
• Handle escalations and close high-value deals yourself when necessary
• Maintain discipline, attendance, and productivity standards during night-shift operations

Building Sales Infrastructure

• Establish end-to-end sales processes that don't currently exist: lead allocation, qualification criteria, follow-up sequences, close frameworks
• Design and continuously refine sales scripts, pitch strategies, and objection-handling playbooks for the US market
• Implement CRM discipline and data governance; build weekly dashboards on pipeline, conversion by stage, and per-agent performance
• Set conversion targets and metrics — you will establish what "good" looks like
• Partner with marketing on lead flow quality and volume as volume scales
• Ensure the floor operates within US telemarketing compliance (TCPA, Do Not Call, permitted calling hours)

Revenue Accountability

• Own and drive the monthly enrollment and revenue target for US-market programs
• Forecast accurately, track progress daily, and report weekly to leadership
• Identify gaps in conversion and implement strategies to close them
• Support the team in closing high-value and complex deals

REQUIRED EXPERIENCE

• 8+ years in sales leadership, with at least 3 years managing a team of 80+ with sales target ownership.
• Proven BPO or contact-centre leadership — you have run a floor, hired at scale, and built team-lead layers
• Demonstrable US market expertise — you have sold to US customers, coached agents on accent-neutral delivery, and understand US buyer objection patterns
• Experience building sales processes from the ground up (not just optimizing existing ones)
• Track record of hitting revenue targets and managing growth during scaling
• Fluent, professional English — spoken and written
• Strong CRM proficiency (GoHighLevel, HubSpot, Salesforce, Zoho, or similar)
• Committed availability for night-shift operations

PREFERRED

• EdTech, bootcamp, higher-education, or professional-training sales background
• Experience scaling a team 3x–5x in size within 12 months
• Experience hiring and developing first-time managers from within the team
• Familiarity with US telemarketing compliance and education-sector advertising standards

THE LEADERSHIP WE ARE LOOKING FOR

We are specific about this. The role fails without it.

• Leads from the floor. You take the difficult call yourself, and your team sees you do it.
• Coaches rather than instructs. You develop people through call reviews and structured feedback; you can name sellers who grew under you.
• Manages by evidence. Decisions come from call data and recordings, not instinct.
• Holds the standard. You address underperformance early and directly, without damaging morale.
• Builds systems, not dependencies. When you scale from 20 to 100, the engine must run without you in every decision.
• Sells ethically. Our students make a significant financial commitment based on what your team tells them. Misrepresentation is terminable. We expect a leader who sets that tone.
• Owns outcomes. When the number is missed, you arrive with the diagnosis and the recovery plan.

WHAT WE OFFER

• Fixed monthly salary: 50,000 – 1,00,000 BDT based on experience
• Full ownership of the sales function and authority to hire and structure the team you need
• Direct reporting line to CEO and AVP
• Night-shift meal.
• The backing of Shera International Group across EdTech, international education services, digital marketing, BPO, publishing, and media
• 6-month probation with a structured review checkpoint

PROBATION & REVIEW

During the 6-month probation period, we will assess your performance against these milestones:

• Hiring and onboarding: At least 2 new team leads identified and in training
• Process establishment: Sales scripts, lead-allocation workflow, and weekly performance dashboard live
• Baseline metrics: Conversion rate, average deal cycle, and per-agent productivity benchmarked
• Team health: Documented coaching plans for underperformers; morale assessment via skip-level feedback
• Compliance: Floor audit confirms TCPA and Do Not Call adherence

Success in these areas will lead to an extension and a review of the compensation structure.

Location

Niketon, Dhaka, Bangladesh

Office Time

10.00 pm to 07.00 am (BD Time zone)

EQUAL OPPORTUNITY

Transfotech Academy selects based on demonstrated capability alone. We do not discriminate based on religion, sex, marital status, age, disability, ethnicity, or any other protected characteristic.