Technical Support Specialist (Remote)

Mi Property Portal is a Canadian SaaS company providing property management software solutions. We’re looking for a Technical Support Specialist to join our team and work closely with our clients, Technical Lead, and development team.

• Respond to client support tickets, troubleshoot issues, and maintain timely responses within our support SLA.
• Gather necessary details such as screenshots or recordings and coordinate with developers when an issue requires technical investigation or a bug fix.
• Track and follow up on support tickets through all stages.
• Assist with testing new deployments and updates, helping identify bugs, missing workflow steps, and possible UI/UX improvements.
• Create and update simple step-by-step tutorials and knowledge base articles.
• Gather and log a monthly summary of new features, improvements, and bug fixes from the technical team.
• Provide other support and testing assistance to the Technical Lead and development team when required.

We’re looking for someone who is responsible, organized, proactive, and comfortable working with technology. You should be willing to learn our software thoroughly and take ownership of support requests from initial response through resolution.

Strong English writing skills will be given priority, along with good English communication skills. Previous experience in SaaS/software support, technical support, or software testing will be an advantage.

💻 Work Type: Full-time, Remote

🕘 Working Hours: 9:00 AM – 5:00 PM Eastern Time (EST), Monday to Friday

📅 Weekend: Saturday & Sunday off

💰 Salary: BDT 40,000–45,000/month, depending on experience

If you enjoy troubleshooting, learning software, helping users, and working closely with a development team, we’d be happy to hear from you.

📩 Interested candidates can apply by sending their CV/resume along with a short introduction about their relevant experience.