Technical Support Engineer

Company Description Automas Technologies Ltd. specializes in transforming connectivity through advanced automation solutions. The company focuses on IoT, SMS Marketing, and IPPBX technologies that help businesses streamline operations, improve communication, and support sustainable growth. Automas Technologies collaborates with clients across industries to design scalable, reliable systems tailored to modern business needs. Team members contribute to innovative projects that directly impact how organizations connect with customers and manage their communications infrastructure.
Role Description The Technical Support Engineer is a full-time, on-site role based at Mohammadpur Thana. This role involves providing technical support for IoT, SMS Marketing, and IPPBX solutions, resolving user issues, and ensuring systems operate reliably. Day-to-day tasks include diagnosing and troubleshooting hardware and software problems, responding to support tickets, guiding customers through solutions, and escalating complex issues when required. The engineer will collaborate with product and engineering teams to document recurring issues, improve support processes, and contribute to knowledge base articles. The role also includes configuring systems for new clients, performing routine checks, and maintaining clear communication with customers to ensure high service quality and satisfaction.
Qualifications

• Strong Technical Support and Troubleshooting skills, with experience diagnosing and resolving software and network issues
• Demonstrated Analytical Skills for identifying root causes, interpreting logs, and proposing effective technical solutions
• Proven Customer Support and Customer Service abilities, including clear communication and a user-focused approach
• Familiarity with IoT, SMS gateways, VoIP/IPPBX systems, and basic networking concepts (e.g., TCP/IP, routers, firewalls)
• Ability to document issues, create support guides, and maintain accurate records in ticketing or CRM systems
• Comfort working on-site in a fast-paced environment, with strong time management and collaboration skills
• Relevant diploma or degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience
• Experience in a technical support or help desk role in telecom, IT services, or automation technology is an advantage