Technical Services Manager

Company Description 1000FiX Services Ltd. at Honor Mobile provides specialized technical services and support for mobile devices, focusing on high-quality repair, maintenance, and post-sales service. The company is committed to delivering reliable, efficient, and customer-centered solutions that enhance the user experience and strengthen brand loyalty. Team members work in a fast-paced environment that values technical expertise, accountability, and continuous improvement. Joining 1000FiX Services Ltd. offers the opportunity to contribute to a growing service organization and develop skills in mobile technology and customer operations.
Role Description The Technical Services Manager is a full-time, on-site role based in Dhaka, responsible for overseeing daily technical service operations for Honor Mobile devices. This role manages a team of technical staff, ensuring timely and accurate diagnostics, repairs, and after-sales support. The Technical Services Manager coordinates workflows, monitors service quality, and implements best practices for troubleshooting and technical support. Responsibilities include handling escalated customer issues, optimizing service processes, and collaborating with internal stakeholders to improve service standards. The role also involves planning and delivering training for technicians and service personnel, maintaining documentation, and reporting on performance metrics.
Qualifications

• Candidates should possess strong Technical Services and Technical Support skills to oversee repair operations and service delivery.
• Candidates should possess solid Troubleshooting skills to diagnose and resolve complex device and system issues efficiently.
• Candidates should possess excellent Customer Service skills to manage escalations and ensure a positive service experience.
• Candidates should possess Training skills to develop technicians’ capabilities and maintain consistent service quality.
• Relevant experience in mobile or electronics service management, including leading technical teams.
• Strong organizational, analytical, and reporting abilities, with attention to detail.
• Effective communication and interpersonal skills to work with cross-functional teams and customers.
• Diploma or degree in Engineering, Electronics, Telecommunications, or a related field is preferred.