Student Support / Front Desk Executive

About the Job:

A Student Support / Front Desk Executive, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. A customer service executive is charged with establishing customer service guidelines set by the organization. This individual will be responsible for corresponding with inbound and outbound calls.

What You'll Do:      

-Manage large amounts of outgoing and incoming phone calls.·      

-Generate sales leads by provide accurate, valid, and complete information by using the right methods/tools.·      

-Build sustainable relationships and trust with customer accounts through open and interactive communication.·      

-To greet the visitors and make waiting time comfortable after notifying pertinent individual.·      

-To clarify any query from the visitors or refer to the appropriate counsellor.·      

-To keep records of visitors in Software.·      

-To receive regular mails and couriers and ensure delivery to the right department/individual.·      

-Meet personal/customer call targets and call handling quotas.·      

-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.·      

-Keep records of customer interactions, process customer accounts, and file documents.·      

-Follow communication procedures, guidelines, and policies.·      

-Take the extra mile to engage customers.

What You'll Need:

Bachelor/ Ongoing from a reputed university.·      

-6 months to 1 year of experience in a similar role preferably in Education consultancy. ·      

-Strong phone contact handling skills and active listening·      

-Customer orientation and ability to adapt/respond to different types of characters·      

-Excellent communication and presentation skills·      

-Ability to multitask, prioritize, and manage time effectively·      

-Excellent knowledge of MS Office suites.

Job Location: Banani & Polton Branch, Dhaka

Salary & Benefits: We provide market competitive rumination, Festival & yearly bonuses. In addition we ensure healthy and hygienic work environment with standard leave policy to balanced work & personal life.  

Apply with updated CV at [email protected]