Student Services Specialist

Company Description Yellow Access Pro is a third-party agency specializing in personnel for retail trade and event management. As a subsidiary of Yellow Access, one of the leading headhunting companies in Bangladesh, the organization has been operating successfully since 2012. The company focuses on supplying experienced and capable team members to support retail stores and events. Yellow Access Pro is known for prioritizing dedication, intelligence, and active engagement in its workforce. Applicants can expect to join a growing, professional environment with opportunities to support diverse client operations.
Role Description The Student Services Specialist is a full-time, on-site role based in Dhaka, Bangladesh. This position is responsible for providing guidance and support to students regarding enrollment processes, academic programs, and institutional policies. The role includes counseling students on educational pathways, assisting with financial aid information, and responding to inquiries in person, by phone, and through digital channels. The Specialist will maintain accurate records, coordinate with internal teams to resolve student issues, and ensure a positive, inclusive service experience. Daily tasks also involve organizing student-focused information sessions, preparing clear communication materials, and contributing to continuous improvement of student services.
Qualifications

• Strong Communication and Customer Service skills to interact effectively with students, families, and internal stakeholders.
• Experience or training in Student Counseling and Education to provide informed guidance on academic and career pathways.
• Knowledge of Student Financial Aid processes to help learners understand options, requirements, and documentation.
• Ability to manage multiple inquiries, prioritize tasks, and maintain organized student records and documentation.
• Proficiency in basic office software and digital communication tools; familiarity with student information systems is an advantage.
• Demonstrated empathy, cultural sensitivity, and a commitment to equitable, non-discriminatory student support.
• Bachelor’s degree in Education, Counseling, Business, or a related field; relevant experience in student or customer support services is preferred.
• Ability to work on-site in Dhaka, Bangladesh, with a flexible approach to occasional extended hours during peak periods.