Student Counselor/ Complince & Customer Service

Company Description Glendon Edu is a dynamic, student-focused foreign education consultancy firm based in Bangladesh, dedicated to guiding learners toward international academic success. The company provides comprehensive support to students seeking higher education opportunities in leading destinations, including the UK, Canada, Australia, the USA, and Europe. Services span personalized career counseling, university selection, application support, visa guidance, scholarship assistance, language test preparation, and pre-departure orientation. Glendon Edu is distinguished by its transparency, integrity, and student-first approach, backed by experienced counselors and global education experts. The organization is committed to simplifying the journey of studying abroad and helping students realize their potential on a global stage.
Role Description This is a full-time, on-site role for a Student Counselor / Compliance & Customer Service professional based in Banani. The role involves providing one-on-one student and career counseling, helping learners choose suitable programs, universities, and destinations. Responsibilities include supporting students through the application and admission process, guiding them on documentation and compliance requirements, and coordinating with internal teams to ensure accurate and timely processing. The professional will respond to student and parent inquiries, deliver high-quality customer service, and maintain detailed records of interactions and case progress. Additional tasks may include assisting with visa-related guidance, participating in information sessions or seminars, and contributing to continuous improvement of counseling and service processes.
Qualifications

• Candidates should possess strong Student Counseling and Career Counseling skills to guide learners in selecting appropriate academic and career pathways.
• Candidates should possess excellent Communication skills, including clear verbal and written communication, active listening, and the ability to explain complex processes in an accessible way.
• Candidates should possess solid Customer Service skills, with a focus on empathy, responsiveness, and maintaining professional relationships with students and guardians.
• Candidates should possess a sound understanding of Education systems and international higher education opportunities, particularly in the UK, Canada, Australia, the USA, and Europe.
• Relevant qualifications such as a bachelor’s degree in Education, Counseling, Psychology, Business, or a related field are preferred.
• Prior experience in student counseling, education consultancy, or customer-facing roles in the education sector is beneficial.
• Ability to work in a structured, detail-oriented manner, manage multiple cases simultaneously, and maintain accurate documentation.
• Proficiency in standard office software and comfort using digital communication