Sr. Floor Sales Executive

Company Name: HK Lifestyle.

Location: Dhaka

Job Type: Full-Time

Workplace Type: Full-time

Job ID: IJOB202668974

About The Company

HK LIFESTYLE is a rapidly growing retail and online business. We sell imported shoes, clothing items, and women’s Venti/Fashion Bags through various online platforms.

We are looking for an experienced, honest, responsible, hardworking and result-oriented Online Customer Care Executive to manage our online sales and customer care operations.

Key Responsibilities

A Floor Sales Executive in a sneaker shop plays a crucial role in driving sales, delivering excellent customer service, and maintaining store standards.

Here are the key responsibilities broken down by major operational areas:

Customer Experience & Sales

• Greeting & Assisting Customers: Welcoming shoppers warmly and actively engaging with them to understand their style, preferences, and fitting needs.
• Product Knowledge: Staying updated on sneaker brands, models, sizing nuances, cushion technology, materials, and retro/limited-edition releases to provide expert advice.
• Cross-Selling & Up-Selling: Recommending complementary products like shoe care kits, premium insoles, socks, and accessories to increase the average basket size.
• Fitting & Try-Ons: Fetching requested sizes from the stockroom quickly, assisting with proper shoe fitting, and suggesting alternatives if a specific size or color is unavailable.
  
  

Visual Merchandising & Floor Management

• Display Maintenance: Ensuring display sneakers are clean, properly laced, and arranged according to merchandising guidelines.
• Restocking: Continuously monitoring floor stock and replenishing missing sizes or models from the backroom to keep the sales floor fully stocked.
• Store Cleanliness: Maintaining high standards of hygiene and tidiness across the display units, seating areas, mirrors, and fitting spaces.
  
  

Inventory & Stockroom Operations

• Stock Assistance: Helping organize the backroom so sneakers are easily accessible by brand, model, and size.
• Loss Prevention: Monitoring the floor to prevent shoplifting and damage to premium footwear or bags.
• Inventory Counts: Assisting in periodic stock counts, auditing, and reporting damaged or defective items.
  
  

Billing & Customer Feedback

• POS Handling: Assisting with billing transactions at the cash counter, managing digital payments, and processing returns or exchanges smoothly.
• Gathering Feedback: Listening to customer inquiries, complaints, or specific product requests and communicating them to the store manager.
  
  

Requirements

• Experience: 0-2 years
• Education:
• Skills: retail experience, sales experience, customer service skills, front office support, sales hiring, sales support, retail management, sales skills, sales operations, sales management
  
  

Last Date of Application: 27 October 2026