Software Support Executive
nextjobz
Not disclosed
Full Time (On-site)
Not Applicable
1 position
Uttara, Dhaka, Bangladesh
Job Description
Company Name: Skycommerce
Location: Dhaka (Uttara)
Job Type: Full-Time
Workplace Type: Full-time
Job ID: IJOB202664883
Location: Dhaka (Uttara)
Job Type: Full-Time
Workplace Type: Full-time
Job ID: IJOB202664883
- Provide technical support and assistance to our customers
- Understand customer issues and provide clear and effective solutions
- Assist customers with software features, settings and day-to-day usage
- Communicate with customers through phone, WhatsApp, Facebook and other digital channels
- Troubleshoot basic website, domain, hosting and e-commerce-related issues
- Identify, investigate and document technical issues reported by customers
- Maintain proper records of customer issues, solutions and follow-ups
- Maintain and update customer information, communication history and follow-up records in the CRM
- Regularly follow up with customers to understand their experience and provide necessary assistance
- Identify inactive or less-engaged customers and take initiatives to re-engage them
- Build and maintain positive relationships with customers to improve customer satisfaction and retention
- Collect customer feedback and communicate important feedback to the relevant teams
- Track customer issues, requests and follow-ups to ensure timely resolution
- Understand basic UI/UX principles and provide suggestions for improving user experience
- Use AI tools such as ChatGPT, Gemini and other AI tools to improve productivity, troubleshooting and daily workflow
- Perform other technical support, customer relationship-related tasks assigned by management
- Experience: 1 year
- Education: bachelor of science
- Skills: customer support, technical support, customer service skills, it support
About Company
nextjobz
Nextjobz is a career platform powered by Akij Resource, designed to bridge the gap between talent and opportunity.
This job post was sourced from LinkedIn Jobs While we strive to bring you the latest opportunities, Niyog has not verified this listing and cannot take responsibility for its accuracy or any outcomes related to it. Please review the details carefully and apply at your own discretion.
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nextjobz
Dhaka
4167
Active Jobs
About Company
Nextjobz is a career platform powered by Akij Resource, designed to bridge the gap between talent and opportunity.