Social Services Manager

Who We Are

International Justice Mission (IJM) is a global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.

We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve.

The Need

For over 25 years, IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade, IJM’s Justice System Strengthening Projects have reduced slavery and violence between 50 and 85% for very large populations of people in poverty. As we grow to expand our impact to protect 500 million people from violence, we are seeking a Social Services Manager, will be responsible for the development and execution of the Aftercare vision and strategy for the portfolio of IJM Bangladesh. Social Services Manager, Bangladesh will equip IJM multi-disciplinary teams to deliver strategies that ensure that trauma-informed justice systems and social services empower trafficking survivors toward restoration. The position will build Aftercare expertise at the regional level that advises stakeholders, builds innovative partnerships, and establishes best practices for Aftercare programming to combat the internal Commercial Sexual Exploitation of Children (CSEC). He/she will produce standard quality products, and training for IJM field offices and partners. The position will liaise with the Regional Justice Solutions team and the Divisonal Directors (Dhaka, Khulna, mymensingh and Barisal) to share best practice, align on shared initiatives, and consult on data priorities to develop evidence-based Aftercare models of implementation.

Social Services Manager, Bangladesh will also provide case management consultation to ensure the highest quality aftercare is provided to IJM clients; provide professional development training to increase IJM staff capacity and leadership; facilitate and support aftercare partnership development to ensure a strong network of sufficient and quality local aftercare services; advise on aftercare-related system reform and sustainability program development and implementation; and work with the Director, Justice System Program on strategy and program development, monitoring, evaluation and implementation.

The role is based in Dhaka, but will provide support nationally, including travelling to each of IJM’s future program locations (Khulna, Barisal and Mymensingh).

Responsibilities

Strategy, Knowledge Development, & Implementation:

• In collaboration with the Regional Justice Solutions, Director of Dhaka and Khulna, facilitate process of developing and updating national Aftercare strategy for Bangladesh.
• Ensure that the design, development, and implementation of Aftercare programs under the CSEC program are aligned with IJM’s 2030 vision and IJM’s Global and Regional Aftercare strategies, including the Global Survivor Network.
• In coordination with the Regional Justice Solutions, Director of Program, Directors of Dhaka and Khulna, develop and implement tools, models of care, products, and resources for cross-border and source country programs that will result in more effective and sustainable interventions for survivors.
• Contribute to the national Aftercare program assessments, expansion, and partnership activation in Bangladesh, including support for proposals and program design as needed.
• Provide consultation and receive feedback on Aftercare casework and system reform activities, strategies, challenges, team development, and policy compliance.
• Remaining up to date on innovative trends and developments in Aftercare and Survivor support approaches globally and regionally through research, exposure/learning trips, and networking; propose enhancements or integration of best practices into existing IJM programs, including survivor voice and empowerment initiatives.
  
  

Policies & Procedures

• Develop replicable policies, guidelines, best practices, and other processes related to Aftercare.
• Ensure that best practices and lessons learned on Aftercare development for trafficking in person are well documented.
  
  

Networking & Partnership

• Establish and nurture cooperative relationships with the Directors of Dhaka and Khulna, Regional Justice Solution, South Asia, Aftercare professionals, organizations, and coalitions.
• Represent IJM’s internal CSEC Aftercare program in coalition and stakeholder meetings, conferences, and workshops.
  
  

Communication

• Development of briefs, papers, fact sheets, and other communication resources as necessary that articulates IJM’s approach and strategy for Aftercare.
• Ensure knowledge sharing and lessons learned among IJM and other IJM regional Aftercare teams, promoting avenues for shared learnings and collaboration.
  
  

Training And Development

• In collaboration with Aftercare and casework leaders, identify areas of internal capacity building needs for IJM Aftercare teams; develop resources and training or mentoring plans to equip teams with knowledge and skills necessary to effectively serve CSEC survivors.
• In collaboration with regional Aftercare leaders and teams, develop or adapt external capacity building training resources and curricula for CSEC Aftercare partners and service providers.
  
  

Research, Program Management, And M&E

• In collaboration with the M&E team, support the data collection and analysis of Aftercare standardized indicators for anti-trafficking programs.
  
  

Documentation, Reporting & Data Management

• Analyze and document cases of Trafficking of Human Beings (TBH) that can contribute to updated case management protocols.
• Research the issue of THB in Bangladesh as relevant for program development and goal setting for the IJM Bangladesh office.
• Work with Bangladesh National team members to monitor and evaluate the project, including monitoring and reporting of project targets, results, collection of data, and output delivery.
• Contribute to the timely submission of reports and monitoring progress for grant objectives.
  
  

Casework

• Provide mentoring and support to social welfare officers and justice officials to ensure that survivors of THB are provided with trauma-informed protection and support throughout the investigation and court proceedings.
• Provide court preparation and support to survivors of THB.
• Provide mentoring and support to social welfare officers and other stakeholders to empower survivors of THB towards restoration by conducting holistic assessments to evaluate survivor strengths and vulnerabilities including the safety of the home and community environment, developing individualized care and safety plans and ensuring their implementation to address vulnerabilities and critical needs, coordinating psychosocial services for survivors, monitoring and reporting survivor progress towards defined psychosocial goals and assessing sustainable safety at the time of case closure; and
• Collaborate with police, social services department, shelter partners, other government bodies and team members to continually assess and implement safety and security plans.
  
  

Qualifications

• Master’s degree in social work, psychology, or related field.
• Minimum five years of relevant experience working with survivors of trauma; clinical experience preferred, including provision of therapy.
• Minimum five years of experience in team management.
• Experience in networking and partnering with social service providers.
• Capacity to develop and deliver trainings in English and Bengali to government and non-governmental agency partners, on the topic of trauma, crisis intervention, methods of intervention adapted for survivors of trauma and trauma-informed casework, among other topics.
• Proficiency in the Microsoft Office Suite with the ability to quickly learn and consistently use other software systems for purposes of case management, M&E, and documentation.
• Preferred experience includes working nationally and on multi-disciplinary teams.
• Significant networking and advocacy experience required.
• Strong understanding of trauma and proven application of trauma-informed approaches within case management and/or clinical interventions.
• Proven ability to mentor, guide and coach multi-disciplinary stakeholders. Prior experience working with law enforcement or justice system officials preferred.
• Fluent in written and oral communication in Bengali and English.
• Excellent writing, documentation, and reporting skills, including the ability to maintain digital records and generate high-quality reports on all casework interventions, stakeholder interactions, etc.
• An advantage to ability to contribute or develop program proposals.
• Training and curriculum development.
• Research and writing.
• High level of proficiency with Microsoft Office applications and data management systems.
  
  

Critical Qualities

• Multi-cultural awareness and competency.
• Passionate commitment to IJM’s mission and values including bridge building and professionalism.
• Servant leader, humble.
• Courageous, ability to think creatively and innovatively.
• Attention to detail, organized, and disciplined with priorities.
• Professional in demeanor, appearance, writing, and oral communication.
• Works well under stress with a sustained positive attitude.
• Exceptionally high levels of honesty and integrity.
• Intelligent, creative, and proactive problem solver.
• Diplomatic and flexible with strong service ethics.
• Ability to contribute outside of the designated areas of responsibility, team player.
  
  

Other Duties

The candidate should be willing to travel across Bangladesh and internationally for official purposes when needed. This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities for the position. Duties, responsibilities and activities may change at any time with or without notice. All positions are required to perform any additional tasks assigned by the supervisor

Application Process

Upload Resume & Cover Letter in one PDF document and send the application to [email protected].

IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding

Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy, and Code of Ethics. Candidate selection is based on technical competence, recruitment, selection and hiring criteria subject to assessing the candidate's value congruence and thorough background, police clearance, and reference check processes.