Social Media Networks Manager And Customer Relation Executive

Company Description Alam Trading Corp is a consumer services company serving a diverse customer base in Astoria, New York, United States. The organization focuses on delivering reliable, customer-oriented solutions and building long-term relationships with clients. Team members collaborate to maintain high service standards and respond effectively to evolving customer needs. Alam Trading Corp values professionalism, integrity, and consistent quality in all operations, creating an environment where individuals can contribute and grow. The company encourages proactive problem-solving and continuous improvement in customer experience.
Role Description The Social Media Networks Manager and Customer Relation Executive is a full-time, on-site role based in Chattogram. This position is responsible for planning, creating, and managing content across social media channels to increase brand visibility and engagement. The role includes monitoring social media performance, optimizing posts, responding to comments and messages, and coordinating campaigns to align with business goals. On a daily basis, the executive will handle customer inquiries, provide support in person and via digital channels, maintain accurate records of interactions, and ensure timely resolution of issues. The role also involves collaborating with internal teams to gather information, report on customer feedback, and suggest improvements in communication, services, and online presence.
Qualifications

• Proficiency in Social Media Marketing and Social Media Optimization (SMO) to manage and grow branded social media channels.
• Strong Communication skills, including clear verbal and written interaction with customers and internal stakeholders.
• Ability to develop and implement effective Content Strategy aligned with business objectives and audience needs.
• Solid Writing skills for creating engaging posts, responses, and customer communication.
• Experience in customer service or client-facing roles, with a focus on relationship-building and issue resolution.
• Basic understanding of social media analytics and reporting to track performance and inform decisions.
• Organizational and time-management skills to handle multiple customer interactions and campaigns efficiently.
• Comfort working on-site in Chattogram and collaborating with a diverse team.
• Relevant coursework or degree in Marketing, Communications, Business, or a related field is beneficial.
• Familiarity with commonly used social media platforms and customer support tools.