Social Media, Lead & Customer Relations Executive

Job Title: Social Media, Lead & Customer Relations Executive|

Company: ilannoor Edification Limited

Location: Baridhara Block J, Dhaka, Bangladesh

Employment Type: Full-time or Part-time

Work Arrangement: Office-based, Remote or Hybrid

Experience Required: Minimum 1.5 years

Salary: Negotiable

Application Deadline: 28 September 2026

About ilannoor Edification Limited

ilannoor Edification Limited is an education- and publication-focused organization operating through two main wings: ilannoor Publication and ilannoor Institute.

ilannoor Publication specializes in Qur’an publications, Arabic-learning resources, Islamic books and educational materials. ilannoor Institute provides Arabic-language courses, teacher training, institutional support and Arabic proficiency-related services.

We are looking for a responsible and customer-focused professional who can manage our social media communication, follow up with leads and provide reliable customer support for both wings of the organization.

Position Summary

The Social Media, Lead & Customer Relations Executive will manage the daily communication between ilannoor and its online audience. The role includes handling social media pages, responding to messages and comments, following up with potential customers, making phone calls, updating CRM records and supporting customers interested in our books, courses and services.

The ideal candidate should be organized, polite and confident in both written and verbal communication. The person should also be able to understand customer needs and guide each enquiry towards the appropriate product, course or service.

Key Responsibilities

• Manage the organization’s Facebook, Instagram, LinkedIn and other assigned social media pages

• Publish and schedule approved posts according to the content plan

• Respond promptly and professionally to inbox messages, WhatsApp queries and comments

• Collect, organize and classify leads received from different digital channels

• Follow up with potential customers and course participants by message and phone

• Explain relevant books, courses, training programmes and services clearly

• Provide professional customer support and handle complaints with patience

• Maintain accurate customer and lead information in the assigned CRM system

• Monitor lead status and support the conversion process

• Coordinate with the Publication, Institute, Sales and Marketing teams

• Prepare daily or weekly reports on enquiries, follow-ups and conversions

• Maintain a consistent and professional tone in all customer communication

Required Skills and Qualifications

• Good command of written and spoken Bangla

• Working ability in English

• Clear, polite and confident telephone communication

• Practical understanding of social media page, inbox and comment management

• Ability to follow up with leads in a regular and organized manner

• Strong customer-service attitude

• Patience, responsibility and attention to detail

• Ability to manage several conversations and tasks at the same time

• Basic reporting and record-keeping skills

Preferred Skills

• Experience with Canva and Meta Business Suite

• Familiarity with WhatsApp Business

• Working knowledge of Google Sheets or Microsoft Excel

• Experience using a CRM or lead-management system

• Previous experience in social media, telesales, customer service or lead management

• Interest in education, publishing, books, Islamic content or Arabic learning

What We Value

We value honesty, respectful communication, responsibility, willingness to learn and genuine care for customers. We are looking for someone who will represent the organization professionally and help build long-term relationships with our learners, readers and customers.

How to Apply

Please send your updated CV to:

[email protected]

Email subject: Application for Social Media, Lead & Customer Relations Executive

WhatsApp only: +880 1407 070263

Office Address:

House 5, Road 4

Baridhara Block J (North)

Dhaka 1212, Bangladesh

Websites:

www.ilannoor.com

www.ilannoor.institute

• Only shortlisted candidates will be contacted for the next stage of the recruitment process.