Shift Lead, Partner Service
foodpanda
Not disclosed
Part Time (On-site)
entry
1 position
Dhaka, Dhaka, Bangladesh
Job Description
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
Job Ref ID: JR0085136
Operational Management Manage partner service operations during assigned shifts. Monitor queue health, SLA, backlog, and service levels. Allocate resources based on workload and forecast. Ensure smooth shift handover between teams. Take immediate action during service disruptions or volume spikes. Team Management Supervise agents during the shift. Provide real-time coaching and guidance. Monitor attendance, punctuality, and schedule adherence. Conduct huddles and communicate operational updates. Support onboarding and buddy sessions for new agents. Performance Monitoring Track hourly KPIs and productivity. Monitor AHT, CSAT, SLA, QA, occupancy, and other operational metrics. Identify performance gaps and implement corrective actions. Prepare shift summaries and daily reports.
Job Description
Job Ref ID: JR0085136
Operational Management Manage partner service operations during assigned shifts. Monitor queue health, SLA, backlog, and service levels. Allocate resources based on workload and forecast. Ensure smooth shift handover between teams. Take immediate action during service disruptions or volume spikes. Team Management Supervise agents during the shift. Provide real-time coaching and guidance. Monitor attendance, punctuality, and schedule adherence. Conduct huddles and communicate operational updates. Support onboarding and buddy sessions for new agents. Performance Monitoring Track hourly KPIs and productivity. Monitor AHT, CSAT, SLA, QA, occupancy, and other operational metrics. Identify performance gaps and implement corrective actions. Prepare shift summaries and daily reports.
Requirements
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany.
About Company
foodpanda
At foodpanda, we're on a mission to redefine how food, people, culture and tech are connected. Our panda family consists of problem solvers, designers and thinkers, working around the clock to make foodpanda the most powerful online tool for food convenience in the universe- and we’re just getting started!
foodpanda operates in 11 locations worldwide. Through the energy of our teams in all of our offices, we connect lovers of food to our brilliant partners through our amazing riders. We're changing the way food convenience is viewed and experienced worldwide.
If you're passionate about good food and great work, you're in the right place.
This job post was sourced from LinkedIn Jobs While we strive to bring you the latest opportunities, Niyog has not verified this listing and cannot take responsibility for its accuracy or any outcomes related to it. Please review the details carefully and apply at your own discretion.
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Job Information
foodpanda
Singapore
37
Active Jobs
About Company
At foodpanda, we're on a mission to redefine how food, people, culture and tech are connected. Our panda family consists of problem solvers, designers and thinkers, working around the clock to make foodpanda the most powerful online tool for food convenience in the universe- and we’re just getting started!
foodpanda operates in 11 locations worldwide. Through the energy of our teams in all of our offices, we connect lovers of food to our brilliant partners through our amazing riders. We're changing the way food convenience is viewed and experienced worldwide.
If you're passionate about good food and great work, you're in the right place.
Industry Software Development and IT Services and IT Consulting
Team Size 16423 employees
Website careers.foodpanda.com