Senior Manager, ATM and Cash Diposite Machine Operation
G4S
Not disclosed
Full Time (On-site)
Not Applicable
1 position
Dhaka, Dhaka, Bangladesh
Job Description
Position Identification
Position Title: Senior Manager, ATM & Cash Diposite Machine Operation
Division: Cash Services
Work Location: Dhaka
Relationships of the Position
Reporting Line Manager: Assistant Vice President, Sales- CSS & RFP
Job Summary (Objective)
The position is responsible for monitoring day-to-day ATM operations, analyzing operational issues, coordinating with internal and external stakeholders, maintaining accurate operational and financial records, and implementing measures to improve service quality, operational efficiency, and cost-effectiveness.
Duties And Responsibilities
Position Title: Senior Manager, ATM & Cash Diposite Machine Operation
Division: Cash Services
Work Location: Dhaka
Relationships of the Position
Reporting Line Manager: Assistant Vice President, Sales- CSS & RFP
Job Summary (Objective)
The position is responsible for monitoring day-to-day ATM operations, analyzing operational issues, coordinating with internal and external stakeholders, maintaining accurate operational and financial records, and implementing measures to improve service quality, operational efficiency, and cost-effectiveness.
Duties And Responsibilities
- Monitoring and Providing ATM operational personnel with day-to-day support for ATM operations and coordinating to outside branches regarding ATM operations.
- Analyzing the ATM Operation related issue and resolve it with proper investigation through ATM support tools.
- Applying analytics, deliver operational plans i.e. vehicle schedule, routing plan, ATM replenishment scheduling plan, deployment of ATM staff.
- Recovery of physical cash shortage from responsible custodians upon investigation
- Maintaining the Mandatory Security Principal (MSP’s) for Cash operations.
- Maintaining control and performance standards adhering to SOPs, policies and guidelines (ROCC) prescribed by the company.
- ATM Cash Disbursement and Cash Forecasting Management for ATM operations.
- Assuring effective customer service and relations through timely delivery of quality services as well as resolving customer complaints and customers’ queries.
- Facilitator for CS Staff Training and Workshop.
- Making available invoice related all data- replenishment trips, FLM trips, new ATM deployment, ATM withdrawal records, service rate etc.
- KPI data preparation related with ATM operation.
- Making tally of daily all cash transactions record and cash balancing of ATM (client wise)
- Ensuring bulk cash collection and its process.
- Controlling ATM key & Password management.
- Managing all administrative matters of ATM operations
- Implementing Health, Safety and Environmental (HSE) measures as directed by HR department.
- Monitoring daily ATM vehicle trip/movement.
- Managing attendance, duty schedule, duty roster, leave schedule of ATM staff.
- Making recommendations to improve efficiency, cost - effectiveness.
- Checking and authorization of all expenses related to ATM operations.
- Coordinating ATM reconciliation for any ATM cash discrepancies.
- Controlling daily security tag usage, stocking and reconciliation.
- Checking and validation of dispute related transactions and/or claim.
- Preparing incident report and initial investigation related with ATM operation.
- Bachelor’s degree in Business Administration, Finance, Accounting, Management, or a related discipline. Master’s degree/MBA in a relevant field will be an advantage.
- 5-8 years of relevant experience in ATM operations, cash management, banking operations, cash-in-transit, branch operations, or a similar operational environment.
- Good analytical and problem-solving skills.
- Ability to investigate operational issues and discrepancies.
- Strong planning, coordination, and organizational skills.
- Knowledge of cash reconciliation and transaction verification.
- Ability to work under pressure and be a good team player.
- Strong MS Office/MIS and reporting skills.
- Ability to analyze operational data and prepare KPI reports.
- Ability to manage multiple operational activities under time-sensitive conditions.
- Strong attention to detail and accuracy.
Requirements
Position Identification
Position Title: Senior Manager, ATM & Cash Diposite Machine Operation
Division: Cash Services
Work Location: Dhaka
Relationships of the Position
Reporting Line Manager: Assistant Vice President, Sales- CSS & RFP
Job Summary (Objective)
The position is responsible for monitoring day-to-day ATM operations, analyzing operational issues, coordinating with internal and external stakeholders, maintaining accurate operational and financial records, and implementing measures to improve service quality, operational efficiency, and cost-effectiveness.
Duties And Responsibilities
- Monitoring and Providing ATM operational personnel with day-to-day support for ATM operations and coordinating to outside branches regarding ATM operations.
- Analyzing the ATM Operation related issue and resolve it with proper investigation through ATM support tools.
About Company
G4S
G4S is a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions that allow clients to focus on their core business. Through a global workforce of approximately 800,000 people, we leverage best practices in communities all over the world. With revenues at approximately $20 billion, we are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive. For more information on G4S, visit www.g4s.com.
This job post was sourced from LinkedIn Jobs While we strive to bring you the latest opportunities, Niyog has not verified this listing and cannot take responsibility for its accuracy or any outcomes related to it. Please review the details carefully and apply at your own discretion.
Actions
Job Information
G4S
London
3
Active Jobs
About Company
G4S is a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions that allow clients to focus on their core business. Through a global workforce of approximately 800,000 people, we leverage best practices in communities all over the world. With revenues at approximately $20 billion, we are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive. For more information on G4S, visit www.g4s.com.