Senior Executive - Reservation & Ticketing
nextjobz
Not disclosed
Full Time (On-site)
Not Applicable
1 position
Dhaka, Dhaka, Bangladesh
Job Description
Company Name: Sadik Travels & Tours
Location: Dhaka
Job Type: Full-Time
Workplace Type: Full-time
Job ID: IJOB202664799
Sadik Travels & Tours (A Government Approved Travel Agency & Associate Member of ATAB) is looking for a dynamic and experienced professional to join our team as Senior Executive - Reservation & Ticketing.
Key Responsibilities
Location: Dhaka
Job Type: Full-Time
Workplace Type: Full-time
Job ID: IJOB202664799
Sadik Travels & Tours (A Government Approved Travel Agency & Associate Member of ATAB) is looking for a dynamic and experienced professional to join our team as Senior Executive - Reservation & Ticketing.
Key Responsibilities
- Air Ticket Reservation & Issuance: Handle domestic and international air ticket bookings, check flight availability, and issue tickets within ticketing time limits (TTL).
- PNR & GDS (Sabre) Operations: Manage PNRs accurately using GDS – Sabre.
- Airline Agent & LCC Portals: Work efficiently with various Airline Agent and LCC Portals, such as Air Arabia, IndiGo, FITS, AirAsia, and other airline web/NDC platforms.
- Reissue, Refund & Cancellations: Process ticket reissues, revalidations, cancellations, refunds, voids, and no-show cases while calculating fare differences, taxes, and penalties.
- Fare Quotations: Prepare accurate fare quotes, itineraries, and booking options for individual customers, corporate clients, and B2B partners.
- Customer Support & Communication: Provide professional service to clients through phone, email, and WhatsApp, handling ancillary services like seat selection, baggage, and meals.
- Queue & Schedule Monitoring: Regularly check booking queues, ticketing deadlines, flight schedule changes, and airline notifications to avoid booking dropouts.
- Problem Resolution & Coordination: Resolve complex ticketing issues and handle involuntary flight changes by coordinating with airlines, consolidators, and GDS helpdesks.
- Cross-Departmental Coordination: Ensure proper coordination between Operations, Accounts, Sales, and Digital Marketing teams to support business development, sales, and smooth operations.
- Compliance & Financial Coordination: Follow airline fare rules, company SOPs, and IATA procedures to maintain accuracy, prevent ADMs, and assist Accounts with reconciliation.
- Reporting & Record Keeping: Prepare daily, weekly, and monthly sales reports, while keeping track of pending refunds, unpaid bookings, and travel documentation.
- Experience: At least 2 years
- Education:
- Skills: airline reservations, airline ticketing, travel booking, travel agency, air ticketing, travel management, travel industry knowledge, travel booking systems, tour booking, travel coordination
Requirements
Company Name: Sadik Travels & Tours
Location: Dhaka
Job Type: Full-Time
Workplace Type: Full-time
Job ID: IJOB202664799
Sadik Travels & Tours (A Government Approved Travel Agency & Associate Member of ATAB) is looking for a dynamic and experienced professional to join our team as Senior Executive - Reservation & Ticketing.
Key Responsibilities
- Air Ticket Reservation & Issuance: Handle domestic and international air ticket bookings, check flight availability, and issue tickets within ticketing time limits (TTL).
- PNR & GDS (Sabre) Operations: Manage PNRs accurately using GDS – Sabre.
About Company
nextjobz
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This job post was sourced from LinkedIn Jobs While we strive to bring you the latest opportunities, Niyog has not verified this listing and cannot take responsibility for its accuracy or any outcomes related to it. Please review the details carefully and apply at your own discretion.
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nextjobz
Dhaka
4128
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About Company
Nextjobz is a career platform powered by Akij Resource, designed to bridge the gap between talent and opportunity.