Senior Executive - Marketing (Sales Admin)

Company Name: Concord Group

Location: Dhaka

Job Type: Full-Time

Workplace Type: Full-time

Job ID: IJOB202671114

Purpose Of The Position

Sr. Executive - CSRM (Product Unit) is responsible for communicating with the clients to find out difficulties and their respective solutions, keeping up-to-date information of business house, govt. office and individual customer. She is also responsible to handle inbound and outbound calls/messages and respond to customers in efficient & timely manner and compile a comprehensive client database. In addition, she needs to follow up all the leads generated from various sources to convert them into positive leads.

Major Duties And Tasks

• Provide Services for Current Clients:
• Communicate with the clients to find out the problems and difficulties they are facing during the purchase.
• Explore potential solutions for identified problems to address challenges and improve overall effectiveness.
• Handle inbound and outbound calls/messages to encourage customers to refer us to others.
• Keep up-to-date information on the name, address, contact no. of different govt. offices, business houses & other agencies which are closely associated with the company's business to facilitate sales process and business growth.
• Maintain update information of clients (name, address, T&T and cell no., e-mail account) to communicate for generating new sales.
• Respond to customer requirements through e-mail as per direction of the concerned official.
• Lead Management:
• Compile a comprehensive client database to streamline communication.
• Sort clients by sectors and regions for better-targeted communication and customized services
• Make phone calls daily to generate SQL from MQL.
• Explain products or services and prices, answer questions from customers to achieve the considerable satisfaction rating from prospective clients.
• Distribute the SQL leads to the sales person appropriately to achieve the sales target.
  
  

Requirements

• Experience: 2+ years
• Education: bachelor of business administration in marketing
• Skills: sales administration, sales management, customer service management, contact center management, sales support, sales operations, customer relations, call center management, corporate sales, call center operations
  
  

Last Date of Application: 28 October 2026