Senior Executive / Assistant Manager – Credit Realization & Customer Service (CR & CS)

Bhaiya Hotels & Resorts Limited, a leading real estate company and proud member of Bhaiya Group, is looking for a dynamic, self-motivated, and detail-oriented professional to join its Credit Realization & Customer Service (CR & CS) team.

The selected candidate will be responsible for ensuring timely collection of outstanding payments, maintaining strong customer relationships, resolving payment-related issues, and supporting effective receivable management.

Job Responsibilities

• Monitor and ensure timely realization and collection of outstanding payments.
• Follow up with customers regarding due and overdue payments.
• Maintain regular communication with customers and resolve payment-related issues.
• Handle customer queries, complaints, and service-related matters professionally.
• Monitor customer accounts and follow up on outstanding balances.
• Prepare and maintain collection, credit realization, and customer service reports.
• Coordinate with Sales, Accounts, Finance, and Customer Service teams.
• Maintain proper documentation and records of customer transactions.
• Support management in achieving collection and customer service targets.
• Assist in minimizing credit risk through effective follow-up and collection activities.
• Perform any other duties assigned by management.

Educational Requirements

• Bachelor’s/Master’s degree in Accounting, Finance, or a related field.

Experience Requirements

• 1–4 years of relevant experience in Credit Realization, Credit Collection, Customer Service, Accounts Receivable, or related functions.
• Candidates with experience in the Real Estate/Developer industry will be preferred.

Skills & Competencies

• Credit Control
• Credit Management
• Credit Recovery
• Credit Realization
• Accounts Receivable
• Debt Collection
• Customer Service & Complaint Handling
• Negotiation & Collection
• Monitoring & Reporting
• Real Estate Management
• MS Excel & MS Word

Additional Requirements

• Proficiency in MS Office, especially MS Excel and MS Word.
• Good communication skills in both Bangla and English.
• Strong communication and interpersonal skills.
• Strong negotiation and customer-handling skills.
• Excellent follow-up and collection capabilities.
• Ability to work effectively under pressure and meet targets.
• Willingness to work beyond regular business hours when required.
• Flexible and adaptable to changing business requirements.
• Strong coordination skills with Sales, Accounts, Finance, and Customer Service teams.

Compensation & Benefits

• Competitive salary package.
• Other benefits will be provided as per company policy.