Senior Customer Service Executive
Job Description
Job Title: Senior Customer Service Executive
Company: ICE Technology
Location: Finlay Square, 2 no gate, Chattogram
Job Type: Full-time
About ICE Technology
ICE Technology is a fast growing consumer electronics brand in Bangladesh. We provide premium earbuds, braided cables and other gadgets that are value for money, reliable and sleek. We are a D2C company and our products are delivered nationwide every day!
Role Overview
We’re looking for an experienced Senior Customer Service Executive who will be the first point of contact for our customers. You’ll be responsible for handling inquiries, resolving issues, and ensuring an outstanding experience for every customer. If you have excellent communication skills, a problem-solving mindset, and a passion for tech, we’d love to have you on our team!
Key Responsibilities
- Respond to customer inquiries via phone and social media
- Provide accurate product information
- Handle complaints and ensure customer satisfaction
- Process returns, exchanges, and warranty claims
- Maintain customer records and feedback to improve service quality
- Collaborate courier company to resolve customer issues efficiently
- Maintain accurate count of stock and parcels.
- Stay updated on ICE Technology’s products and policies
Requirements
- Laptop: Must have own Laptop
- Experience: 2+ year in customer service or a related field
- Skills: Strong communication (Bengali & English), active listening, and problem-solving abilities
- Tech: Basic knowledge of MS Excel, Google Sheets and ability to use web based applications
- Attitude: Positive, patient, and customer-focused
What We Offer
- Competitive salary and performance-based incentives
- A dynamic and fast-growing work environment
- Career growth opportunities in the tech industry
- Employee discounts on ICE Technology products
📩 How to Apply:
Apply via LinkedIn, or alternatively send your CV to [email protected] with the subject "Application for Senior Customer Service Executive."
Join us and help redefine the tech experience for our customers! 🚀
Requirements
About Company
ICE
This job post was sourced from LinkedIn Jobs While we strive to bring you the latest opportunities, Niyog has not verified this listing and cannot take responsibility for its accuracy or any outcomes related to it. Please review the details carefully and apply at your own discretion.
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ICE
Chattogram