Senior Associate - Client Experience

Company Description: WYZR is an ITes and BPO service provider supporting clients across a wide range of industries. The company focuses on delivering efficient and scalable services by combining deep expertise in business process management, analytics, and information technology. WYZR partners with organizations to streamline operations, enhance decision-making, and improve customer interactions. Team members benefit from working in a dynamic, technology-enabled environment that emphasizes continuous improvement and client satisfaction.

Role Description The Senior Associate – Client Experience is a full-time on-site role responsible for managing and enhancing day-to-day interactions with clients. This role includes responding to client queries, resolving issues, and ensuring timely, accurate communication across various channels. The Senior Associate will coordinate with internal teams to track service delivery, gather feedback, and recommend improvements to processes and client experience workflows. Additional responsibilities include maintaining detailed documentation of client interactions, preparing status reports, and contributing to initiatives that strengthen long-term client relationships.

Qualifications

• Proven hands on experience in U.S. Property Preservation & Maintenance industries 
• Candidates should possess strong client relationship management, customer service, and stakeholder communication skills.
• Candidates should possess skills in problem-solving, conflict resolution, and decision-making in a fast-paced environment.
• Candidates should possess skills in data interpretation, basic analytics, and reporting to support continuous improvement.
• Candidates should possess organizational, time management, and documentation skills to handle multiple client engagements.
• A bachelor’s degree in business, communications, or a related field, or equivalent professional experience, is preferred.
• Ability to work independently in collaborate with cross-functional teams, and communicate clearly in written and spoken English.