Scrum Master

 

Description

 

The Scrum Master serves as a servant leader, coach, and catalyst for continuous improvement during a period of significant organizational process change. This role is responsible for enabling high-performing Agile teams by removing impediments, fostering strong collaboration, driving adoption of new processes, and guiding the team toward predictable, transparent delivery. The ideal candidate has demonstrated experience leading teams through transformation, coaching cross-functional stakeholders, and applying change management best practices to improve outcomes. In addition, they must have excellent communication skills.

 

Key Responsibilities

• Agile Delivery & Team Facilitation
• Lead two or more Scrum teams through all Agile ceremonies (Sprint Planning,
  Daily Scrum, Sprint Review, and Retrospective).
• Ensure work is clearly defined, properly sized, and aligned to the product
  roadmap and organizational priorities.
• Maintain visibility into team progress using Agile metrics such as velocity,
  committed vs. delivered, sprint predictability, and spillover analysis.
• Proactively identify and remove impediments that impact the team’s ability to
  deliver value.
• Promote a culture of accountability, ownership, and continuous improvement.

 

Coaching, Mentoring & Change Leadership

• Serve as a coach and mentor to the Scrum team, Product Owner, and business
  partners on Agile principles, values, and practices.
• Support the organization’s process changes by teaching new workflows,
  reinforcing standards, and driving adoption across teams.
• Apply change management strategies (e.g., ADKAR, Kotter) to reduce resistance
  and increase engagement, clarity, and alignment.
• Facilitate workshops, training, and working sessions to strengthen Agile maturity
  and shared understanding.
• Model servant leadership by supporting team empowerment, collaboration, and
  healthy conflict resolution.

 

Stakeholder Alignment & Communication

• Partner closely with Product Owners to maintain a healthy, refined backlog that
  reflects organizational goals.
• Collaborate with leadership, engineering, QA, UX, and business stakeholders to
  ensure shared expectations and alignment.
• Communicate sprint progress, risks, and dependencies with transparency and
  clarity.
• Foster productive relationships across functional areas to support smoother
  cross-team delivery and consistent processes.

 

Process Excellence & Continuous Improvement

• Champion and reinforce standard Agile practices, workflows, and organizational
  process updates.
• Track and analyze key agility and delivery metrics to highlight improvements and
  areas of opportunity.
• Facilitate process reviews and retrospectives aimed at sharpening quality,
  predictability, and team engagement.
• Contribute to the refinement and evolution of enterprise Agile practices, tools,
  and frameworks.