Sales Marketing Executive

Next Online Limited is looking for a motivated and customer-focused Executive (Sales & Marketing) to join our team. The selected candidate will be responsible for maintaining strong customer relationships, handling customer concerns, ensuring timely issue resolution, and supporting sales and customer service activities.

Key Responsibilities

• Build and maintain strong relationships with existing and potential customers.
• Handle customer inquiries, complaints, and service-related issues professionally.
• Maintain patience and composure while dealing with difficult customer situations.
• Keep customers informed about the progress of their issues and provide timely follow-ups.
• Provide appropriate solutions and alternatives to customer concerns within the required timeframe.
• Follow up with customers to ensure successful resolution of reported issues.
• Follow established incident management and customer service procedures.
• Prepare necessary reports, documentation, and customer-related records.
• Provide formal training or guidance to users when required.
• Support sales activities and contribute toward achieving assigned sales targets.
• Conduct field visits and communicate with customers as required.
• Perform other duties and responsibilities assigned by management.

Job Requirements

• Bachelor's degree in Business Administration (Marketing) or a bachelor's degree in any discipline.
• Candidates with experience in Marketing, Sales, Telecom, or ISP industries will be preferred.
• 1–2 years of relevant professional experience.
• Strong communication, customer handling, and relationship management skills.
• Ability to work under pressure and meet assigned targets.

Skills & Expertise

• Sales Experience
• Sales Skills
• Sales Target Achievement
• Sales Management
• Retail Sales
• Customer Relationship Management
• Field Visit
• Customer Service
• Communication Skills
• Negotiation Skills
• Problem Solving.

Compensation & Benefits

• Salary: Negotiable
• Performance Bonus
• Mobile Bill
• TA (Travel Allowance)
• Tour Allowance
• Yearly Salary Review
• 2 Festival Bonuses