Sales And Marketing Specialist

Company Description

Travelen is a travel solutions provider offering end-to-end national and international travel services that make each journey simpler and more convenient. The company supports travelers across leisure, business, education, and exploration, handling everything from visa processing and flight ticketing to hotel bookings and ground transportation. Travelen also provides guided tours, travel support, and student counseling for overseas education, ensuring travelers receive assistance before, during, and after their trip. With customized travel packages and dedicated support, Travelen aims to be the starting point for every journey and a reliable partner throughout the travel experience.

Role Description

The Sales and Marketing Specialist is a full-time role responsible for driving customer acquisition, promoting Travelen’s services, and supporting revenue growth. This hybrid position is based in Dhaka, Bangladesh, with a combination of on-site work and some work-from-home flexibility. Day-to-day responsibilities include engaging with prospective and existing customers, presenting travel solutions, handling inquiries, and providing exceptional customer service. The role also includes developing and executing sales campaigns, supporting marketing initiatives, managing follow-ups and lead pipelines, and contributing to training materials for internal and external stakeholders. The specialist will collaborate with the travel operations team to align offers, promotions, and customer communications with Travelen’s service portfolio and brand standards.

Qualifications

• Candidates should possess strong Communication skills, including clear verbal and written interaction with diverse customer groups.
• Candidates should possess Customer Service skills, with a focus on responsiveness, empathy, and problem-solving for travelers’ needs.
• Candidates should possess Sales skills, including lead generation, negotiation, and closing deals in a service-oriented environment.
• Candidates should possess Sales Management and Training skills to support sales planning, performance tracking, and coaching team members.
• Relevant experience in travel, tourism, hospitality, or service-based industries is highly beneficial.
• Ability to work effectively in a hybrid environment in Dhaka, Bangladesh, managing both in-person and remote responsibilities.
• Proficiency in basic office software and online communication tools; familiarity with CRM or booking systems is a plus.
• Bachelor’s degree in Business, Marketing, Tourism, or a related field, or equivalent practical experience.