Relationship Manager – Back Office (Passport & Citizenship Program)

Relationship Manager – Back Office (Passport & Citizenship Program)

About the Role

eduaid is looking for a responsible, organised and client-focused Relationship Manager – Back Office (Passport & Citizenship) to support clients throughout their migration and application process.

This role combines client relationship management, documentation, application coordination and internal follow-up.

The successful candidate will communicate regularly with assigned clients, provide relevant application information, maintain accurate documentation, coordinate with internal teams and external professionals, and help ensure cases progress within required timelines.

Key Responsibilities

• Communicate regularly with assigned existing and newly registered clients.
• Build and maintain professional relationships with clients throughout their application process.
• Provide clients with relevant information regarding their visa and migration applications.
• Respond to client enquiries clearly, professionally and promptly.
• Draft, proofread, format and maintain application-related documentation.
• Collect, organise and review supporting documents required for processing.
• Check relevant operational, financial and tax documents against processing requirements.
• Coordinate with external intermediaries such as accountants, surveyors and tax lawyers when required.
• Work closely with the accounts department regarding client payments and related matters.
• Coordinate with internal processing teams to ensure relevant visa and immigration documents are completed properly.
• Monitor case progress and follow up on outstanding information or documentation.
• Help ensure application-processing timelines and relevant authority deadlines are met.
• Maintain accurate and organised client records.
• Build strong working relationships with clients, colleagues and internal stakeholders.
• Support effective communication and coordination throughout the client journey.

Candidate Requirements

• Minimum 1 year of relevant professional experience.
• Bachelor of Commerce (BCom) or another relevant business-related qualification.
• Strong proficiency in written and reading English.
• Strong working knowledge of Microsoft Excel.
• Good general IT skills.
• Comfortable working with digital documentation and automated accounting or finance systems.
• Strong attention to detail when reviewing client and financial documents.
• Good analytical and problem-solving ability.
• Strong organisational and time-management skills.
• Ability to manage multiple clients, documents and deadlines simultaneously.
• Professional client communication and relationship-management skills.
• Responsible, honest and dependable approach to work.
• Ability to work effectively with internal teams and external professionals.

The attached specification specifically requires English proficiency, Microsoft Excel capability, IT skills, analytical ability and a responsible working approach.

Preferred Experience

Candidates with experience in one or more of the following areas will be preferred:

• Client Relationship Management
• Immigration or Migration Services
• Visa Processing
• Client Documentation
• Application Processing
• Back Office Operations
• Financial Document Review
• Client Account Coordination
• Professional Services
• Customer or Client Services

Experience working with visa, immigration, residency, citizenship or other documentation-intensive professional services will be an advantage.

Key Skills

For LinkedIn, I recommend using:

1. Relationship Management
2. Customer Relationship Management (CRM)
3. Client Relations
4. Microsoft Excel
5. Documentation
6. Customer Service
7. Case Management
8. Communication
9. Problem Solving
10. Data Management

What Success Looks Like

Success in this position will be measured through:

• Professional and timely client communication
• Accuracy of client records and documentation
• Consistent follow-up on outstanding requirements
• Quality of document preparation and review
• Effective coordination with processing and accounts teams
• Timely progression of assigned client cases
• Strong client relationships
• Reliable management of deadlines and follow-ups

Position Details

Position: Relationship Manager – Back Office (Passport & Citizenship)

Location: Dhaka, Bangladesh

Workplace: On-site

Employment Type: Full-time

Experience: Minimum 1 year

Compensation: Negotiable

Send your updated CV with a short cover letter to: [email protected], or apply directly via LinkedIn.

We will contact only shortlisted candidates with relevant field sales experience.