Relationship Manager - Back Office (Passport & Citizenship)

About the Role

eduaid is seeking an organised, detail-oriented and client-focused Relationship Manager - Back Office (Passport & Citizenship) to manage client communication, documentation and coordination throughout the application process.

This is a client relationship and back-office processing role that requires regular communication with clients, accurate documentation management, systematic follow-up, and close coordination with internal processing and accounts teams.

The successful candidate should be comfortable managing multiple client cases simultaneously, working with detailed financial and supporting documents, responding professionally to client enquiries and ensuring required actions are completed within relevant timelines.

Candidates with previous experience in immigration, migration, visa processing, professional consultancy, client relationship management or documentation-intensive services will have an advantage.

Key Responsibilities

• Manage communication with assigned existing and newly registered clients throughout their application journey.
• Build and maintain professional, trusted relationships with clients.
• Provide relevant information and updates regarding visa, migration and application requirements.
• Respond to client enquiries professionally, accurately and promptly.
• Collect, organise and maintain required client documentation.
• Draft, proofread, format and review application-related documents.
• Review supporting operational, financial and tax documents against relevant processing requirements.
• Identify missing or incomplete information and follow up with clients accordingly.
• Coordinate with internal processing teams to ensure required documentation is completed accurately and on time.
• Work closely with the accounts team regarding client payments and related matters.
• Coordinate with external professionals such as accountants, surveyors and tax lawyers when required.
• Track the progress of assigned cases and maintain consistent follow-up on outstanding actions.
• Help ensure relevant application and authority deadlines are met.
• Maintain accurate, organised and up-to-date client records.
• Escalate relevant client or processing issues to the appropriate internal team when necessary.
• Maintain effective communication with clients, colleagues and other stakeholders throughout the process.

Candidate Requirements

• Minimum 1 year of relevant professional experience.
• Bachelor's degree in Commerce, Business Administration, Management, Finance, Accounting or another relevant business discipline.
• Strong written and reading proficiency in English.
• Strong working knowledge of Microsoft Excel.
• Good general computer and IT skills.
• Comfortable working with digital documentation, spreadsheets and business systems.
• Strong attention to detail, particularly when reviewing client, financial and supporting documents.
• Good analytical and problem-solving ability.
• Strong organisational and time-management skills.
• Ability to manage multiple clients, cases, documents and deadlines simultaneously.
• Strong follow-up and record-management discipline.
• Professional communication and interpersonal skills.
• Ability to handle client information responsibly and professionally.
• Dependable, accountable and comfortable working as part of a coordinated team.

Preferred Experience

Candidates with experience in one or more of the following areas will be preferred:

• Client Relationship Management
• Immigration or Migration Services
• Visa or Application Processing
• Passport, Residency or Citizenship-related Services
• Client Documentation
• Case Management
• Back Office Operations
• Financial Document Review
• Client Account Coordination
• Professional Consultancy Services

Previous experience in a documentation-intensive client service environment will be an advantage.

Key Skills

The ideal candidate should demonstrate strength in:

• Relationship Management
• Client Communication
• Customer Relationship Management (CRM)
• Documentation and Record Management
• Microsoft Excel
• Case Management
• Application Coordination
• Attention to Detail
• Problem Solving
• Time Management

What Success Looks Like

Success in this role will be measured through:

• Professional and timely client communication
• Accuracy and completeness of client documentation
• Consistent follow-up on outstanding requirements
• Effective management of assigned client cases
• Timely coordination with processing and accounts teams
• Reliable management of application-related deadlines
• Accuracy of client records and case updates
• Strong client relationship management
• Effective resolution and escalation of client issues

Position Details

Position: Relationship Manager - Back Office (Passport & Citizenship)

Location: Dhaka, Bangladesh

Workplace Type: On-site

Employment Type: Full-time

Experience: Minimum 1 year

Compensation: Negotiable

How to Apply

Send your updated CV with a short cover letter highlighting your relevant experience to:

[email protected]

Alternatively, apply directly through LinkedIn.

Only shortlisted candidates whose experience is relevant to client relationship management, documentation, application processing or back-office operations will be contacted.