Platform Excellence and QA Lead (S&D Platform)

Job Title: Platform Excellence and QA Lead (S&D Platform)

Reporting to: Head of Sales & Distribution Platform

Department: Sales & Distribution

Division: Marketing

Closing Date: 3-Sep-26

Job Overview:

Ensure the quality, stability, availability, and operational excellence of critical Sales & Distribution (S&D) platforms by managing day-to-day platform operations while leading end-to-end QA, UAT, release validation, and issue resolution. The role ensures continuous production health, timely incident and defect management, configuration and deployment readiness, and smooth business operations across the S&D ecosystem. It also ensures that new and existing solutions meet business requirements and quality standards, are thoroughly validated before deployment, and perform reliably in production through close coordination with Business, IT, vendors, and partner teams.

Job Responsibilities:

Daily Platform Operations & Service Continuity:

• Own and oversee day-to-day operations and service performance of DMS, ERS, Cockpit, SkillHub, bSafe, and other S&D platforms.
• Monitor platform health, service availability, transaction performance, incidents, operational exceptions, and production issues to ensure stable business operations.
• Lead and coordinate incident management, troubleshooting, escalation, root-cause analysis, and resolution of production issues.
• Manage operational configurations, user access, platform administration, and other business-critical operational activities.
• Coordinate production deployments, release validation, post-release monitoring, and stabilization to ensure seamless implementation.
• Proactively identify operational risks and recurring issues and drive preventive and permanent corrective actions.
• Ensure business continuity and platform reliability by minimizing downtime, service degradation, and operational disruption.

Platform Quality Assurance & UAT:

• Own end-to-end Quality Assurance (QA) and User Acceptance Testing (UAT) across critical S&D platforms and applications.
• Define and execute test strategies, test plans, business scenarios, test cases, regression testing, and business validation.
• Ensure adequate testing coverage across critical journeys, integrations, configurations, and edge cases before production release.
• Lead defect identification, prioritization, tracking, and resolution in collaboration with IT, development teams, and vendors.
• Ensure all releases meet agreed business, functional, operational, and quality standards before implementation.
• Continuously strengthen QA practices, testing controls, automation, and quality governance.

Process Excellence & Continuous Improvement:

• Drive continuous improvement of QA, UAT, platform operations, incident management, and service-management processes.
• Identify opportunities for automation, simplification, standardization, and operational efficiency.
• Analyze platform performance, incident trends, defects, and operational data to identify risks and improvement opportunities.
• Support platform enhancements and new capabilities that improve operational efficiency, channel performance, and user experience.
• Ensure adherence to relevant organizational, regulatory, security, risk, and compliance requirements.

Training, Documentation & Knowledge Enablement:

• Develop and maintain QA standards, test documentation, SOPs, operational guidelines, process documents, and knowledge repositories.
• Facilitate training and knowledge-sharing for platform users, operational teams, and relevant stakeholders.
• Ensure operational readiness for new releases, platform enhancements, and process changes.
• Support effective rollout, user adoption, and stabilization of new capabilities across the S&D ecosystem.

Stakeholder & Delivery Management:

• Act as the key coordination point across Business, IT, Product, Development teams, Operations, vendors, and partners for QA and platform operational matters.
• Drive cross-functional alignment and timely resolution of quality, operational, and production issues.
• Manage QA and platform operations activities delivered through internal, partner, vendor, and augmented resources.
• Establish clear ownership, governance, escalation mechanisms, and accountability for testing and operational activities.
• Ensure timely and high-quality delivery while balancing business priorities, platform stability, and operational risks.

Team Leadership:

• Lead, guide, and develop QA and platform operations resources to ensure strong execution and accountability.
• Build required capabilities within the team across testing, platform operations, troubleshooting, service management, and business process understanding.
• Promote a culture of quality, ownership, collaboration, responsiveness, and continuous improvement.
• Guide teams and partners toward timely issue resolution, operational excellence, and consistently high-quality delivery.

Education & Skills:

• Graduate in Engineering, Software Development, Information Technology, Telecommunications, or a relevant discipline
• Strong stakeholder management, communication, and coordination skills
• Ability to perform effectively under pressure and tight timelines
• Strategic thinking with focus on quality and operational excellence
• Data-driven mindset to identify risks and improvement areas
• Collaborate effectively with cross-functional teams, vendors, and stakeholders
• Strong analytical and problem-solving skills

Experience:

• At least 4 to 6 years of relevant experience in quality assurance, digital platform operations, testing, or technology-driven business operations
• Professional understanding of software development life-cycle, agile methodologies, testing practices, and platform operations
• Experience in managing business-critical digital platforms and cross-functional stakeholders is preferred
• Lead QA, UAT, platform operations, and service improvement activities
• Experienced in defect management, incident coordination, and platform monitoring