Operations Manager & Rider

Operations Manager & Rider — Velto

Location: Velto, Uttara, Dhaka 

Hours: 10:00 AM – 9:00 PM

Start date: Immediately 

About the role

Velto is a premium laundry and garment care service in Uttara, built on convenience and trust. This role runs the daily operations of one outlet and handles doorstep pickup and delivery. It is hands-on and trust-critical: you protect our customers' garments, hold our service standards, and represent Velto at the customer's door.

Management responsibilities

• Run daily outlet operations: order intake, logging, tracking, and dispatch
• Quality-check every garment at intake and before delivery; flag and record any damage
• Plan and batch pickups and deliveries by area and day for efficient routing
• Handle customer communication on WhatsApp & prompt, courteous, and on-brand
• Ensure every order is completed within the 24–48 hour turnaround
• Follow up with customers to earn repeat orders
• Manage payments and cash accurately; reconcile daily
• Uphold garment safety and handling standards at every step
• Report daily numbers and any issues to the reporting manager

Delivery (rider) responsibilities:

• Pick up and deliver orders on time across assigned Uttara sectors
• Handle garments with care — kept clean, dry, and protected in transit
• Confirm each pickup and delivery and update order status
• Present professionally and courteously at every doorstep
• Provide backup delivery capacity during peak load

What we're looking for

• Experience in operations, logistics, delivery, or service management (preferred)
• Can drive motorcycle with a valid Driving License
• Smartphone with WhatsApp and must be comfortable with simple digital tools (forms, order app)
• Strong knowledge of Uttara roads and sectors
• Clear, polite communication in Bangla & English
• Honest, reliable, and punctual plus the trust is essential when handling customers' garments and cash
• Presentable and calm under pressure

Working hours & terms

• 10:00 AM – 9:00 PM
• Salary plus + KPI Bonus
• Based at Velto, Uttara

What success looks like

• Orders consistently turned around within 48 hours
• Garments delivered safe, clean, and on time and no avoidable damage or complaints
• Customers followed up and brought back for repeat orders
• Accurate records and reliable daily reporting
• Customers trust Velto more because of how their garments and questions are handled

To Apply: Submit your CV/ Resume at [email protected] or connect with us at +8801605-162788