Officer / Senior Officer-Complaint Management
nextjobz
Not disclosed
Full Time (On-site)
Not Applicable
1 position
Dhaka, Dhaka, Bangladesh
Job Description
Company Name: Guardian Life Insurance Limited
Location: Dhaka
Job Type: Full-Time
Workplace Type: Full-time
Job ID: IJOB202660491
Location: Dhaka
Job Type: Full-Time
Workplace Type: Full-time
Job ID: IJOB202660491
- Manage and resolve customer complaints through effective coordination with relevant departments.
- Investigate complaints, identify root causes, and ensure timely and appropriate resolution.
- Ensure complaint SLA/TAT compliance and proactively follow up on pending cases.
- Monitor and maintain individual/team productivity and service quality.
- Handle escalated and sensitive customer issues professionally.
- Maintain proper complaint documentation and ensure timely case closure.
- Prepare complaint reports, MIS, and analysis for management review.
- Identify recurring complaints and process gaps and recommend improvement opportunities.
- Coordinate with cross-functional teams for effective resolution of customer issues.
- Provide roster-based support at the Customer Experience Zone, gaining exposure to customer-facing activities and different departmental operations.
- Support audit, compliance, and other departmental requirements.
- Perform other duties assigned by management.
- Experience: 1-3 years
- Education:
- Skills: customer service management, complaint resolution, customer service skills, customer escalation management, contact center management, customer service, call center operations, call center management, customer service training, service management
Requirements
Company Name: Guardian Life Insurance Limited
Location: Dhaka
Job Type: Full-Time
Workplace Type: Full-time
Job ID: IJOB202660491
- Manage and resolve customer complaints through effective coordination with relevant departments.
- Investigate complaints, identify root causes, and ensure timely and appropriate resolution.
- Ensure complaint SLA/TAT compliance and proactively follow up on pending cases.
About Company
nextjobz
Nextjobz is a career platform powered by Akij Resource, designed to bridge the gap between talent and opportunity.
This job post was sourced from LinkedIn Jobs While we strive to bring you the latest opportunities, Niyog has not verified this listing and cannot take responsibility for its accuracy or any outcomes related to it. Please review the details carefully and apply at your own discretion.
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nextjobz
Dhaka
5095
Active Jobs
About Company
Nextjobz is a career platform powered by Akij Resource, designed to bridge the gap between talent and opportunity.