Manager, Store Management

Company name: Myro

Position: Manager, Store Management

Department: Supply Chain Management

Salary: 35,000–40,000 (Depending on experience and skills)

Location: Dhaka

Job Summary

The Manager, Store Management will be responsible for efficiently managing daily warehouse operations, ensuring inventory and stock accuracy, monitoring product receiving, storage, picking, packing, and dispatch processes, and ensuring the performance and productivity of the warehouse team.

Key Responsibilities

1. Store Management

• Monitor and supervise daily warehouse operations.
• Manage the product receiving, checking, storage, picking, packing, and dispatch processes.
• Ensure stock accuracy and proper inventory management within the warehouse.
• Efficiently manage warehouse space and product placement.
• Identify damaged, defective, expired, or unsellable products and ensure proper handling.
• Coordinate product dispatch from the warehouse.
• Ensure warehouse cleanliness, safety, and security.
• Follow up on daily warehouse activities and operational issues.

2. Inventory Management

• Regularly monitor stock levels.
• Ensure accuracy between physical stock and system stock.
• Identify stock mismatches or discrepancies and take prompt corrective action.
• Ensure proper documentation of stock receiving and transfers.
• Report stock shortages, excess stock, and slow-moving products to management.
• Conduct regular stock counts and inventory audits.
• Identify recurring inventory-related issues and implement corrective actions.

3. Team Management

• Assign and supervise daily tasks of warehouse staff.
• Monitor team attendance, punctuality, and productivity.
• Provide necessary training and operational guidance to the warehouse team.
• Regularly evaluate work quality and efficiency.
• Identify and resolve team performance-related issues.
• Report manpower requirements to management.

4. Order Fulfillment & Dispatch Coordination

• Ensure timely completion of picking, packing, and dispatch processes for customer orders.
• Coordinate with courier and delivery teams as required.
• Follow up on urgent, pending, and delayed orders.
• Verify product quantity, quality, and order details before dispatch.
• Ensure proper receiving and processing of returned and exchanged products at the warehouse.
• Identify recurring order fulfillment issues and report them to management.

5. Reporting & Documentation

• Prepare daily warehouse activity reports.
• Maintain daily receiving and dispatch reports.
• Maintain stock movement and inventory reports.
• Prepare stock discrepancy and damaged product reports.
• Maintain return and exchange product reports.
• Prepare warehouse team performance reports.
• Prepare weekly/monthly warehouse reports as required by management.

Required Skills

• Strong communication and leadership skills.
• Strong knowledge and skills in warehouse and inventory management.
• Good working knowledge of MS Excel/Google Sheets.
• Knowledge of inventory software, ERP, or WMS will be an advantage.
• Strong problem-solving and decision-making abilities.
• Good team management and coordination skills.
• Ability to work quickly and accurately under pressure.
• Responsible, punctual, organized, and detail-oriented.

Key Performance Indicators (KPIs)

• Inventory accuracy rate
• Order fulfillment and dispatch accuracy
• Warehouse productivity
• Stock discrepancy reduction
• Receiving and dispatch processing time
• Return and exchange processing time
• Warehouse team performance
• Damaged product reduction
• Daily report accuracy
• Warehouse operational efficiency

Preferred Candidate

• Candidates with experience in Warehouse, Logistics, Inventory, or E-commerce Operations will be preferred.
• Previous experience as a Warehouse Supervisor, Team Leader, or Executive will be an advantage.
• Experience with inventory management and warehouse software/ERP will be an added advantage.
• Candidates with relevant experience and strong leadership skills will be preferred.

Reporting To

Operations Manager / Operations Head