Manager, Relationship Management, Axentec PLC, a fully owned subsidiary of Robi Axiata PLC. (Ref. July 21, 2026)
Robi Axiata PLC.
Not disclosed
Full Time (On-site)
Associate
1 position
Bangladesh
Job Description
About Us
axentec PLC. is a dynamic and forward-thinking organization leading the way in transforming businesses into cutting-edge, technology-driven enterprises. With a strong emphasis on innovation, customer experience, and operational excellence, we are dedicated to delivering impactful enterprise solutions that empower organizations to thrive in a digital-first world.
Position Overview
The Manager, Relationship Management is responsible for managing and strengthening relationships with enterprise customers to drive customer satisfaction, retention, and business growth. The role focuses on delivering superior customer experience through proactive account management, digital service enablement, timely issue resolution, and identification of new business opportunities.
Key Responsibilities
At axentec PLC, we celebrate diversity, inclusion, and the unique perspectives that our employees bring. Here, you’ll find a workplace that prioritizes growth, well-being, and collaboration, offering a supportive and dynamic environment for innovation to thrive. Guided by our core values—Obsession for Customers, Courage for Change, and Passion for Collaboration—we’re committed to fostering a culture where every employee feels valued and empowered. Robi offers a competitive salary, a comprehensive benefits package, and ample opportunities for professional advancement, making it not just a place to work, but a place to excel and succeed.
Application Process
If you are passionate about working for a winning team and possess the required skills, we invite you to apply. Please submit your resume by clicking the Apply tab below.
axentec PLC. is a dynamic and forward-thinking organization leading the way in transforming businesses into cutting-edge, technology-driven enterprises. With a strong emphasis on innovation, customer experience, and operational excellence, we are dedicated to delivering impactful enterprise solutions that empower organizations to thrive in a digital-first world.
Position Overview
The Manager, Relationship Management is responsible for managing and strengthening relationships with enterprise customers to drive customer satisfaction, retention, and business growth. The role focuses on delivering superior customer experience through proactive account management, digital service enablement, timely issue resolution, and identification of new business opportunities.
Key Responsibilities
- Account Relationship Management
- Build and maintain strong relationships with enterprise customers through regular engagement and account reviews.
- Drive customer retention by ensuring high service standards and identifying opportunities to optimize account utilization.
- Act as the primary point of contact for strategic accounts and foster long-term partnerships.
- Customer Experience & Service Delivery
- Ensure timely resolution of customer complaints and service requests in collaboration with cross-functional teams.
- Coordinate with Technology teams to address network-related issues and recommend infrastructure improvements where required.
- Promote digital service adoption to enhance customer experience and operational efficiency.
- Business Development & Revenue Growth
- Identify and develop new business opportunities within existing and prospective accounts.
- Drive customer acquisition, upselling, cross-selling, and Mobile Number Portability (MNP) initiatives.
- Achieve assigned revenue, acquisition, and retention targets.
- Financial & Operational Management
- Ensure timely collection of outstanding payments to minimize bad debt and improve account health.
- Monitor account performance and prepare reports to support business planning and decision-making.
- Customer Insights & Market Intelligence
- Gather customer feedback and translate insights into service improvement initiatives.
- Stay updated on industry trends, emerging technologies, and enterprise solutions to deliver value-added recommendations to customers.
- Bachelor's degree in Business Administration, Engineering, Computer Science, Information Systems, or a related discipline from any reputed university.
- Enterprise Sales, Account Management, Relationship Management, Customer Experience, or Business Development, preferably in Telecommunications, Banking, FMCG, ICT, or Technology industry.
- Expertise in Enterprise Account & Relationship Management.
- Sound understanding of B2B products, digital solutions, and enterprise service portfolios.
- Excellent communication, negotiation, and stakeholder management skills.
- Analytical, problem-solving, and customer-centric mindset.
- Ability to drive business growth through customer retention, upselling, and cross-selling.
- Ability to manage multiple priorities and collaborate effectively across cross-functional teams.
At axentec PLC, we celebrate diversity, inclusion, and the unique perspectives that our employees bring. Here, you’ll find a workplace that prioritizes growth, well-being, and collaboration, offering a supportive and dynamic environment for innovation to thrive. Guided by our core values—Obsession for Customers, Courage for Change, and Passion for Collaboration—we’re committed to fostering a culture where every employee feels valued and empowered. Robi offers a competitive salary, a comprehensive benefits package, and ample opportunities for professional advancement, making it not just a place to work, but a place to excel and succeed.
Application Process
If you are passionate about working for a winning team and possess the required skills, we invite you to apply. Please submit your resume by clicking the Apply tab below.
Requirements
About Us
axentec PLC. is a dynamic and forward-thinking organization leading the way in transforming businesses into cutting-edge, technology-driven enterprises. With a strong emphasis on innovation, customer experience, and operational excellence, we are dedicated to delivering impactful enterprise solutions that empower organizations to thrive in a digital-first world.
About Company
Robi Axiata PLC.
Robi Axiata PLC. (Robi) is a subsidiary company of the Asian telecom giant, Axiata Group Berhad, based in Malaysia. The other shareholder in the entity is Bharti Airtel International (Singapore) Pte Ltd.
Robi is the second largest mobile network operator in Bangladesh with 46.88 Mn subscribers as of end of December 2018. The company commenced operation in 1997 as Telekom Malaysia International (Bangladesh) with the brand name ‘Aktel’. In 2010, it was rebranded as ‘Robi’ and the company changed its name to Robi Axiata Limited.
Following the merger with Airtel Bangladesh, the merged company, Robi Axiata Limited (Robi) started its commercial operation on 16 November 2016. As of now, this is the biggest ever merger of the country and first ever merger in the mobile telecom sector of Bangladesh.
Robi was the first operator to introduce GPRS and 3.5G services in the country. It is the first company to launch 4.5G service in all the 64 districts of the country. In fact, this landmark milestone was achieved on the first day of the commercial launch of the service by Robi on 20 February 2018. By the end of 2018, Robi created the largest 4.5G network of the country with nearly 7,400 sites covering 99 per cent of the thanas of the country.
Robi also proudly claims to have the widest international roaming coverage with 398 operators across 182 countries with widest 4G roaming footprint in 29 countries with 40 operators.
The company has introduced many first of its kind digital services in the country and has been the pioneer for paving the way in taking mobile financial services to the under-served communities in the rural and semi-urban areas. It is the only mobile operator to have successfully conducted the trial run of 5G and Voice over LTE technology on its 4.5G network.
More: https://www.robi.com.bd/en/corporate/company-profile
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Job Information
Robi Axiata PLC.
Tejgaon
20
Active Jobs
About Company
Robi Axiata PLC. (Robi) is a subsidiary company of the Asian telecom giant, Axiata Group Berhad, based in Malaysia. The other shareholder in the entity is Bharti Airtel International (Singapore) Pte Ltd.
Robi is the second largest mobile network operator in Bangladesh with 46.88 Mn subscribers as of end of December 2018. The company commenced operation in 1997 as Telekom Malaysia International (Bangladesh) with the brand name ‘Aktel’. In 2010, it was rebranded as ‘Robi’ and the company changed its name to Robi Axiata Limited.
Following the merger with Airtel Bangladesh, the merged company, Robi Axiata Limited (Robi) started its commercial operation on 16 November 2016. As of now, this is the biggest ever merger of the country and first ever merger in the mobile telecom sector of Bangladesh.
Robi was the first operator to introduce GPRS and 3.5G services in the country. It is the first company to launch 4.5G service in all the 64 districts of the country. In fact, this landmark milestone was achieved on the first day of the commercial launch of the service by Robi on 20 February 2018. By the end of 2018, Robi created the largest 4.5G network of the country with nearly 7,400 sites covering 99 per cent of the thanas of the country.
Robi also proudly claims to have the widest international roaming coverage with 398 operators across 182 countries with widest 4G roaming footprint in 29 countries with 40 operators.
The company has introduced many first of its kind digital services in the country and has been the pioneer for paving the way in taking mobile financial services to the under-served communities in the rural and semi-urban areas. It is the only mobile operator to have successfully conducted the trial run of 5G and Voice over LTE technology on its 4.5G network.
More: https://www.robi.com.bd/en/corporate/company-profile