Key Account Manager – Business Development
nextjobz
Not disclosed
Full Time (On-site)
Not Applicable
1 position
Dhaka, Dhaka, Bangladesh
Job Description
Company Name: Betopia Group
Location: Dhaka
Job Type: Full-Time
Workplace Type: On-Site
Job ID: IJOB202660236
Job Summary
A dynamic and customer-focused Key Account Manager – Business Development to manage strategic customer relationships, drive account growth, and maximize revenue opportunities. The ideal candidate will be responsible for developing long-term partnerships with enterprise and government clients, identifying cross-selling and upselling opportunities, and ensuring high levels of customer satisfaction and retention.
Key Responsibilities
Location: Dhaka
Job Type: Full-Time
Workplace Type: On-Site
Job ID: IJOB202660236
Job Summary
A dynamic and customer-focused Key Account Manager – Business Development to manage strategic customer relationships, drive account growth, and maximize revenue opportunities. The ideal candidate will be responsible for developing long-term partnerships with enterprise and government clients, identifying cross-selling and upselling opportunities, and ensuring high levels of customer satisfaction and retention.
Key Responsibilities
- Account Management & Customer Relationship
- Manage and nurture relationships with key strategic accounts and enterprise customers.
- Act as the primary point of contact for assigned clients and maintain strong executive-level relationships.
- Understand customer business objectives, challenges, and technology requirements.
- Conduct regular business reviews and strategic account planning sessions.
- Revenue Growth & Business Development
- Achieve assigned sales and revenue targets through account expansion and new business opportunities.
- Identify opportunities for upselling, cross-selling, and renewal of software licenses, subscriptions, and services.
- Develop account growth strategies and execute plans to maximize customer lifetime value.
- Generate new opportunities within existing customer organizations.
- Customer Success & Retention
- Ensure customer satisfaction by coordinating with delivery, support, and product teams.
- Monitor project progress and proactively address customer concerns.
- Drive customer retention and contract renewals.
- Build customer advocacy and develop reference accounts and case studies.
- Opportunity Management
- Manage the complete sales cycle within assigned accounts, from opportunity identification to contract closure.
- Coordinate proposal development, pricing discussions, contract negotiations, and commercial agreements.
- Maintain an accurate sales pipeline and forecast future revenue opportunities.
- Strategic Planning
- Develop and maintain detailed account plans, stakeholder maps, and growth roadmaps.
- Analyze customer business trends and identify opportunities for digital transformation initiatives.
- Monitor competitor activities and market developments within assigned accounts.
- Collaboration & Internal Coordination
- Work closely with business development, pre-sales, project delivery, customer success, product, and finance teams.
- Coordinate internal resources to ensure successful project delivery and customer satisfaction.
- Provide customer feedback to support product enhancement and service improvement initiatives.
- Reporting & Performance Management
- Maintain CRM records and account documentation.
- Prepare account performance reports, revenue forecasts, and customer engagement updates.
- Track customer KPIs and identify risks and growth opportunities.
- Bachelor's degree in Business Administration, Marketing, Computer Science, Information Technology, Engineering, or a related field.
- MBA or equivalent postgraduate qualification is preferred.
- 5+ years of experience in Key Account Management, Enterprise Sales, Business Development, or Client Relationship Management within a software, SaaS, or IT services company.
- Experience working with government agencies, large corporations, banks, telecom operators, manufacturing companies, and development organizations.
- Proven track record of achieving sales targets and growing strategic accounts.
- Experience managing annual account portfolios valued at BDT 5 crore or more.
- Knowledge of procurement processes, software licensing models, and enterprise solution selling.
- Strong knowledge of enterprise software solutions, SaaS, ERP, HRIS, CRM, Cloud, AI, Cybersecurity, and Digital Transformation services.
- Proven experience managing large enterprise or government accounts.
- Excellent relationship-building and stakeholder management skills.
- Strong negotiation, presentation, and communication abilities.
- Ability to identify customer needs and develop value-based solutions.
- Strong commercial acumen and contract management skills.
- Experience using CRM platforms and sales pipeline management tools.
- Excellent verbal and written communication skills in English and Bangla.
- Experience: 3 to 5 years
- Education:
- Skills: Account Management , Customer Relationship
Requirements
Company Name: Betopia Group
Location: Dhaka
Job Type: Full-Time
Workplace Type: On-Site
Job ID: IJOB202660236
Job Summary
A dynamic and customer-focused Key Account Manager – Business Development to manage strategic customer relationships, drive account growth, and maximize revenue opportunities. The ideal candidate will be responsible for developing long-term partnerships with enterprise and government clients, identifying cross-selling and upselling opportunities, and ensuring high levels of customer satisfaction and retention.
Key Responsibilities
- Account Management & Customer Relationship
- Manage and nurture relationships with key strategic accounts and enterprise customers.
About Company
nextjobz
Nextjobz is a career platform powered by Akij Resource, designed to bridge the gap between talent and opportunity.
This job post was sourced from LinkedIn Jobs While we strive to bring you the latest opportunities, Niyog has not verified this listing and cannot take responsibility for its accuracy or any outcomes related to it. Please review the details carefully and apply at your own discretion.
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nextjobz
Dhaka
4785
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About Company
Nextjobz is a career platform powered by Akij Resource, designed to bridge the gap between talent and opportunity.