Key Account Manager

ERA-InfoTech Limited is a leading IT services company developing business solutions and services for banks, non-bank financial institutions (NBFIs), corporations as well as the Government Sector, focusing on innovation, quality and scalability. Join our dynamic team and contribute to cutting-edge technologies in the heart of Dhaka.

Experience Required: 8-10 years

Vacancy: 1

Job Location: On-site

Reporting To: Chief Business Officer

Segments Owned: Banks, NBFI/MFI, Corporates/Telcos

Responsibilities

• Own and grow revenue across Banks, NBFI/MFI, and Corporate/Telco accounts — both net-new business and expansion within existing relationships in these segments.
• Lead the full sales cycle for high-value, complex deals: needs assessment, solution positioning, commercial negotiation, and closing — including RFP/tender response management for bank and NBFI opportunities.
• Build and manage relationships at CXO/decision-maker level (CTO, CFO, Head of Operations, Compliance Head) within target accounts.
• Generate and manage a qualified pipeline within owned segments, working alongside the Sales/Presales Manager's cross-segment prospecting to convert leads into opportunities.
• Lead client presentations and product demonstrations for key accounts, partnering with the Sales/Presales Manager on technical/product depth.
• Develop account plans and territory/segment strategy for Banks, NBFI/MFI, and Corporate/Telco, in line with the CBO's overall growth strategy.
• Coordinate with pre-sales, implementation, and support teams to ensure smooth handover post-sale and to protect account health for future expansion.
• Monitor competitive activity and market developments within owned segments and feed insights back into pricing and positioning strategy.
• Report pipeline status, forecast, and account performance to the CBO on a regular cadence.
• Mentor and provide day-to-day sales guidance to the Sales/Presales Manager on deals within these segments, given seniority within the team.

Qualifications

• Bachelor's or Master's degree in Business Administration or a related field.
• Minimum 8-10 years of relevant experience.
• Proven track record selling Core Banking Solutions (CBS) to commercial banks — RFP/tender-led enterprise sales cycles.
• Experience selling Agent Banking / digital channel platforms (agent banking, internet/net banking, EFT/switching).
• Prior exposure to NBFI/MFI-focused platforms (microfinance management, loan origination/credit approval systems).
• Background in fintech or banking technology platform sales, ideally within South Asia or a comparable emerging market.
• Demonstrated ability to manage CXO-level relationships and multi-stakeholder, long sales-cycle deals (6–12+ months).
• Familiarity with the competitive core banking/fintech vendor landscape.