Jr.Executive- Customer Experience

About the job

Join Our Dynamic Team at 𝐍𝐞𝐫𝐝𝐝𝐞𝐯𝐬 𝐋𝐭𝐝.!

As our flagship Ed-Tech SaaS product, Biddaan, continues to empower educational institutions across the country, we are excited to expand our client success team. We are looking for an energetic and ambitious Customer Support to join us and grow with Biddaan.

This is a fantastic opportunity for who have at least 1/2 year experience in same field, who are passionate about starting a career in client relationship management within the tech industry.

𝐏𝐨𝐬𝐢𝐭𝐢𝐨𝐧: Jr.Executive- Customer Experience

Location: Aftabnagar, Dhaka (Near East-West University)

Office Hours: 10:00 AM – 7 PM (Includes 30-minute lunch break)

Employment Type: Full-time

Salary: BDT 15,000-20,000 per month

Application Deadline: September 25, 2026

𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬

• Learn the Biddaan platform inside and out to become a product expert.

• Make sure to retain & up sale to our existing clients.

• Help training & take the further all responsibilities for new clients, ensuring a smooth and successful transition to the Biddaan platform.

• Serve as a primary point of contact for assigned trainee accounts, addressing their queries and concerns promptly via call, email, and WhatsApp.

• Gather client feedback to help our product and development teams improve Biddaan.

• Maintain and update client records and communications in our CRM system.

• Identify opportunities for upselling or introducing new features to existing clients to help them succeed.

• Make sure that clients are 100% satisfied with our service.

𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬

• A bachelor's degree in CSE/BBA, Marketing, English, or any related field is preferred. Graduates from other faculties with a passion for communication and technology are also encouraged to apply..

• Exceptional communication and interpersonal skills in both English and Bangla..

• A strong passion for technology, software, and a customer-centric mindset..

• Ability to understand client needs and solve problems effectively..

• A quick learner with a proactive, self-motivated, and positive attitude..

• Prior experience in customer service, sales, or a client-facing role is a plus, but not mandatory..

𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬

• Work in a world-class working environment..

• Five working days..

• Good work-life balance (8 hours/day, 40 hours/week)..

• Direct mentorship from experienced COO & Manager..

• Opportunity for a permanent role after successful completion of the traineeship..

• Two weeks of paid leave per year..

• Timely performance evaluation..

• Indoor Sports..

• Annual Trip..

• Need a power nap? We have a bed for that..

𝐈𝐧𝐬𝐭𝐫𝐮𝐜𝐭𝐢𝐨𝐧𝐬 𝐭𝐨 𝐀𝐩𝐩𝐥𝐲

If interested, please write (Executive- Customer Experience

)" in the subject line and send your resume to [email protected] before September 25, 2026.