Intake Coordinator

Only candidates with Home Care/Healthcare BPO experience are encouraged to apply

Onsite - US time

The intake specialist is the first point of contact for potential clients, responsible for processing new client referrals, explaining services, and coordinating initial home care services. This position ensures that all referrals for home care are followed up on timely, and that eligible clients receive services.

Responsibilities:

• Receive and respond to inquiries about home care services from potential clients, their families, or referral sources.
• Gather necessary information from clients to determine their specific needs and eligibility for services.
• Utilize Epace to check Medicaid eligibility, and assist client as necessary with removing codes blocking eligibility for Medicaid Long-Term Care services.
• Explain the agency’s services, procedures, and policies to potential clients and their families.
• Assist consumer paperwork for enrollment and submit it to the compliance department final review, and processing.
• Assist potential consumers’ Personal Assistants (PAs) with registration.
• Coordinate with the care team to arrange initial home care services for new clients.
• Respond to phone calls/emails, faxes daily.
• Communicate with clients, and insurance company regarding enrollment status.
• Ensures timely response to MLTC queries.
• Log all referrals, and communication regarding client enrollment outcomes in Inflowcare database.
• Collaborate with coordination department to foster retention of eligible consumers
• Provide exceptional customer service, addressing clients' inquiries, concerns, or complaints promptly and professionally.
• Stay updated on the latest trends, regulations, and best practices in the home care industry.
• All other duties assigned by supervisor.

If you are interested please apply here or send your cv to [email protected]