Intake & Admissions Coordinator (Medicaid/Benefits Liaison)

Company Name: Lowkia Location: Job Type: Full-Time Workplace Type: On-Site Job ID: IJOB202664423 HouseCalls Home Care is looking for a highly organized and responsible Intake & Admissions Coordinator to become the first point of contact for new clients and their families. The successful candidate will manage the intake, Medicaid eligibility, UAI coordination, documentation, and client onboarding process, ensuring a smooth transition from referral to service delivery. Key Responsibilities - Receive and manage incoming referrals and client inquiries - Verify service area, care requirements, insurance, and Medicaid eligibility - Guide families through the Medicaid application process - Collect and organize required documentation - Coordinate UAI (Uniform Assessment Instrument) screenings - Follow up with DSS, Health Department teams, and MCO care coordinators - Track service authorization and resolve documentation gaps - Complete onboarding paperwork and service agreements - Maintain accurate client records in the company system - Coordinate with Clinical, Scheduling, and Billing teams - Maintain clear communication with clients and their families throughout the intake process Requirements - Previous experience in Home Care / Healthcare Intake will receive priority - Fluent in English (spoken and written) — mandatory - Moderate proficiency in Hindi, Urdu, or similar languages is an advantage - Strong communication and telephone-handling skills - Excellent organizational and documentation skills - High attention to detail and accuracy - Ability to manage multiple cases simultaneously - Reliable attendance and strong work discipline - Comfortable working a full-time overnight shift Preferred Qualifications - Experience in healthcare intake, home care, insurance verification, or BPO/call center operations - Familiarity with Medicaid, insurance, or U.