Installers Technical Support
Hikvision Bangladesh
Not disclosed
Full Time (On-site)
Associate
1 position
Dhaka, Bangladesh
Job Description
Job Responsibility
- Manage installers and provide the training as per requirements
- Respond to installers inquiries in a timely and professional manner
- Identify, diagnose, and resolve technical issues
- Provide technical support to installers via phone, email, or chat
- Record and document installers issues and resolutions via excel sheets
- Collaborate with other teams to resolve complex installers issues
- Ensure installers satisfaction by providing exceptional service and support
- Stay up-to-date with product and technical knowledge to provide accurate information to installers
- Continuously improve knowledge and skills through training and development opportunities
- Conduct Training sessions for installers in different cities
- Conduct Product Demonstrations for installers in office work area, In shops and in seminars
Qualifications
- Bachelor's degree in Computer Science or related field (or equivalent work experience). Fresh graduates is available.
- Excellent communication skills (verbal and written)
- Strong problem-solving skills and ability to troubleshoot technical issues
- Experience with Windows operating systems
- Experience with Microsoft Office Suite and other common software applications
- Familiarity with networking and internet technologies
- Ability to work independently and as part of a team
- installers-focused mindset and a desire to provide exceptional service
What We Offer
- A competitive and attractive salary package for the right candidate.
- A solid career growth plan.
- Part of a global team.
- All sorts of perfect welfare system
- Simple and just corporate culture
Requirements
Job Responsibility
- Manage installers and provide the training as per requirements
- Respond to installers inquiries in a timely and professional manner
- Identify, diagnose, and resolve technical issues
- Provide technical support to installers via phone, email, or chat
- Record and document installers issues and resolutions via excel sheets
- Collaborate with other teams to resolve complex installers issues
- Ensure installers satisfaction by providing exceptional service and support
- Stay up-to-date with product and technical knowledge to provide accurate information to installers
- Continuously improve knowledge and skills through training and development opportunities
- Conduct Training sessions for installers in different cities
- Conduct Product Demonstrations for installers in office work area, In shops and in seminars
Qualifications
- Bachelor's degree in Computer Science or related field (or equivalent work experience). Fresh graduates is available.
- Excellent communication skills (verbal and written)
- Strong problem-solving skills and ability to troubleshoot technical issues
- Experience with Windows operating systems
- Experience with Microsoft Office Suite and other common software applications
- Familiarity with networking and internet technologies
- Ability to work independently and as part of a team
- installers-focused mindset and a desire to provide exceptional service
What We Offer
- A competitive and attractive salary package for the right candidate.
About Company
Hikvision Bangladesh
Hikvision is committed to serving various industries through its cutting-edge technologies of machine perception, artificial intelligence, and big data, leading the future of AIoT
Hikvision is an IoT solution provider with video as its core competency.
Hikvision now has more than 42,000 employees, over 20,000 of which are R&D engineers. The company annually invests over 10% of its annual sales revenue to research and development for continued product innovation. Hikvision has established a complete, multi-level R&D system that includes every operation from research to design, development, testing, technical support, and service. Centered at its Hangzhou headquarters, the R&D teams operate globally, including R&D centers in the UK, Canada, and Asia-Pacific region, as well as eight cities in China.
Hikvision advances the core technologies of audio and video encoding, video image processing, and related data storage, as well as forward-looking technologies such as artificial intelligence, cloud computing, and big data. Over the past several years, Hikvision deepened its knowledge and experience in meeting customer needs in various vertical markets, including public security, transportation, retail, education, healthcare, financial institutions, intelligent buildings, and others. Accordingly, the company provides professional and customized solutions to meet diverse market requirements. In addition to the video security industry, Hikvision extended its business to smart home tech, industrial automation, and automotive electronics industries — all based on video intelligence technology — to explore channels for sustaining long-term development.
Hikvision has established one of the most extensive marketing networks in the industry, comprising 66 international subsidiaries and branch offices, to ensure quick responses to the needs of customers, users, and partners.
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Job Information
Hikvision Bangladesh
Dhaka
2
Active Jobs
About Company
Hikvision is committed to serving various industries through its cutting-edge technologies of machine perception, artificial intelligence, and big data, leading the future of AIoT
Hikvision is an IoT solution provider with video as its core competency.
Hikvision now has more than 42,000 employees, over 20,000 of which are R&D engineers. The company annually invests over 10% of its annual sales revenue to research and development for continued product innovation. Hikvision has established a complete, multi-level R&D system that includes every operation from research to design, development, testing, technical support, and service. Centered at its Hangzhou headquarters, the R&D teams operate globally, including R&D centers in the UK, Canada, and Asia-Pacific region, as well as eight cities in China.
Hikvision advances the core technologies of audio and video encoding, video image processing, and related data storage, as well as forward-looking technologies such as artificial intelligence, cloud computing, and big data. Over the past several years, Hikvision deepened its knowledge and experience in meeting customer needs in various vertical markets, including public security, transportation, retail, education, healthcare, financial institutions, intelligent buildings, and others. Accordingly, the company provides professional and customized solutions to meet diverse market requirements. In addition to the video security industry, Hikvision extended its business to smart home tech, industrial automation, and automotive electronics industries — all based on video intelligence technology — to explore channels for sustaining long-term development.
Hikvision has established one of the most extensive marketing networks in the industry, comprising 66 international subsidiaries and branch offices, to ensure quick responses to the needs of customers, users, and partners.
Industry IT Services and IT Consulting and Technology, Information and Media
Team Size 13 employees
Website www.hikvision.com/bd