Hotel operational manger

Company Description Tower Inn is a hospitality company originally based in Chattogram, Bangladesh, known for providing comfortable accommodations and attentive guest service. The brand focuses on creating a welcoming environment for travelers through well-maintained facilities and courteous staff. Tower Inn aims to deliver consistent service standards, operational reliability, and a positive guest experience. The company values professionalism, integrity, and a commitment to hospitality excellence, offering team members the opportunity to grow in a service-oriented environment.

Role Description The Hotel Operational Manager at Tower Inn is a full-time, on-site role based in Chattogram, Bangladesh. This role oversees daily hotel operations, including front desk activities, housekeeping standards, food and beverage coordination, and guest services to ensure a smooth and efficient guest experience. The manager monitors occupancy, manages reservations, and works with team members to meet service quality, cleanliness, and safety standards. Responsibilities include supervising staff schedules, providing coaching and performance feedback, handling guest inquiries and escalations, and coordinating with vendors and maintenance teams. The Hotel Operational Manager also supports budgeting, cost control, basic reporting, and implementation of hotel policies and procedures.

Qualifications

• Proven experience in hotel operations or hospitality management, with the ability to oversee front office, housekeeping, and guest services.
• Strong leadership and team management skills, including staff supervision, coaching, and scheduling.
• Solid customer service and communication skills, with the ability to handle guest feedback and resolve issues professionally.
• Basic knowledge of hotel revenue, budgeting, and cost control, with proficiency in using hotel management or reservation systems.
• Ability to work on-site full time in Chattogram, Bangladesh, with a hands-on approach to operational challenges.
• Organizational and time management skills to prioritize tasks and maintain high service standards during peak periods.
• Familiarity with safety, hygiene, and compliance practices in the hospitality sector.
• Diploma or bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
• Previous supervisory or managerial experience in a hotel or similar environment will be an advantage.