Head of MIS & WFM

Position Overview:

We are seeking an experienced and strategic leader to join our team as the Head of MIS and WFM. This role is crucial in driving data-driven decision-making, optimizing workforce performance, and enhancing operational efficiency across our BPM services. The ideal candidate will possess a strong analytical mindset, exceptional leadership skills, and a deep understanding of MIS and WFM best practices within the BPO industry.

Key Responsibilities:

 1. Strategic Leadership:

  - Develop and execute the strategic vision for MIS and WFM, ensuring alignment with organizational goals and objectives.

  - Collaborate with senior management to identify opportunities for operational improvement and innovation through data analytics and workforce optimization.

  - Revenue projection and a complete custodian of invoicing and realization.

 2. Management Information Systems:

  - Oversee the development, implementation, and maintenance of robust MIS that provides accurate and timely reports for performance analysis, operational metrics, business intelligence and Revenue direction

  - Ensure data integrity, security, and compliance with industry standards and regulations.

  - Lead initiatives to enhance data visualization and reporting capabilities, utilizing advanced analytics tools and technologies.

3. Workforce Management:

  - Design and implement workforce management strategies that optimize resource allocation, forecasting, scheduling, and performance management.

  - Analyze workforce productivity and efficiency metrics, providing actionable insights to drive continuous improvement.

  - Collaborate with HR and operations teams to device recruitment and performance improvement plans based on workforce analytics.

4. Team Leadership and Development:

  - Build, mentor, and lead a high-performing team of MIS and WFM professionals, fostering a culture of collaboration, innovation, and excellence.

  - Establish clear performance expectations and provide regular feedback and coaching to team members.

5. Stakeholder Engagement:

  - Serve as the primary point of contact for all MIS and WFM-related inquiries, collaborating with internal stakeholders to understand their needs and deliver acceptable approach

  - Present findings, insights, and recommendations to executive leadership and other stakeholders to support strategic decision-making.

6. Continuous Improvement:

  - Stay abreast of industry trends, emerging technologies, and best practices in MIS and WFM, integrating relevant innovations into operational processes.

  - Drive a culture of continuous improvement by utilizing data-driven methodologies such as Lean and Six Sigma

Experience & Additional requirements:

-         Minimum 12 years of experience in the relevant field. (8 Years in the leadership role)

-         Having experienced in a data driven Strategic role.

-         Very strong in analytical abilities (advance in Excel, Power BI, SQL, Python)

Academic requirement:

 -         Bachelor /Master in any discipline (Economics or data science will be added advantage but not mandatory)

Compensations & Other Benefits:

-         Competitive salary.

-         2 weekly holidays.

-         Provident fund.

-         Gratuity.

-         Insurance.