Head of Client Services and Client Connectivity, Global Payment Solutions, CIB (SVP)
HSBC
Not disclosed
Full Time (On-site)
Not Applicable
1 position
Dhaka, Dhaka, Bangladesh
Job Description
Job Profile
The incumbent role is hybrid in nature fulfilling tasks ranging from leading team, high visibility projects, managing client escalations, oversight of transactional support and optimization of client service activity.
Principal Accountabilities
You’ll achieve more at HSBC.
The incumbent role is hybrid in nature fulfilling tasks ranging from leading team, high visibility projects, managing client escalations, oversight of transactional support and optimization of client service activity.
Principal Accountabilities
- Ensure highest level of customer satisfaction and that the bank are delivers best-in-class service while actively seeking to maximise return from both domestic, regional and global cash management implementations and at the same time safeguarding the bank's interests.
- Formulate GPS client service and client connectivity’s strategy, process and procedures.
- Engage with clients as needed to resolve escalated issues or coordinate internal or client escalated projects
- Accountable for the quality of query management, transactional interactions, resolution of complex queries, client escalations, and communication of issues to clients/internal stakeholders
- Streamlining processes to improve client services and also track faster implementation of GPS mandates.
- Bachelor’s degree preferably in business background from a public/private University.
- Proven track record on People Management capabilities.
- Strong knowledge of global cash management and clearing services, products, and techniques.
- Excellent range of communication skills, superior interpersonal skills and ability to interact and build relationships with internal and external stakeholders.
- Proven ability to identify and meet customer needs through matching a broad range of products and services
- Experience in working within a fast-paced work environment with continually changing lines of communication, technological advances etc.
- Analytical Mindset and strong project management skills
- Excellent time management, planning and organization skills with ability to manage multiple time sensitive tasks.
You’ll achieve more at HSBC.
Requirements
Job Profile
The incumbent role is hybrid in nature fulfilling tasks ranging from leading team, high visibility projects, managing client escalations, oversight of transactional support and optimization of client service activity.
Principal Accountabilities
- Ensure highest level of customer satisfaction and that the bank are delivers best-in-class service while actively seeking to maximise return from both domestic, regional and global cash management implementations and at the same time safeguarding the bank's interests.
- Formulate GPS client service and client connectivity’s strategy, process and procedures.
About Company
HSBC
Opening up a world of opportunity for our customers, investors, ourselves and the planet.
We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.
HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.
To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
This job post was sourced from LinkedIn Jobs While we strive to bring you the latest opportunities, Niyog has not verified this listing and cannot take responsibility for its accuracy or any outcomes related to it. Please review the details carefully and apply at your own discretion.
Actions
Job Information
HSBC
London
16
Active Jobs
About Company
Opening up a world of opportunity for our customers, investors, ourselves and the planet.
We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.
HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.
To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs