Guest Service Agent

Company Description The Green Shadow Business Hotel is a contemporary hotel focused on providing comfortable, efficient, and professional lodging for business travelers and visiting professionals. Located in Double Mooring Thana, the hotel aims to deliver consistent service standards, convenient amenities, and a welcoming environment for guests. Team members collaborate closely to ensure smooth operations and positive guest experiences. The hotel values reliability, integrity, and courteous service in every interaction with guests and colleagues.
Role Description The Guest Service Agent is a full-time, on-site position based at The Green Shadow Business Hotel in Double Mooring Thana. In this role, the Guest Service Agent welcomes guests upon arrival, manages check-in and check-out procedures, and responds promptly to inquiries in person, by phone, and through digital channels. Daily responsibilities include handling reservations, processing payments, coordinating with housekeeping and maintenance to meet guest needs, and ensuring lobby and reception areas remain clean and organized. The Guest Service Agent records and follows up on guest requests, supports resolution of complaints in a professional manner, and provides information about hotel services, local transportation, and nearby attractions. The role requires working in shifts, maintaining accurate documentation, and following hotel policies and safety procedures.
Qualifications

• Previous experience in front office, reception, or customer service roles within hospitality or similar service industries.
• Strong communication and interpersonal skills, with the ability to interact courteously and professionally with diverse guests and team members.
• Basic computer literacy and familiarity with hotel management or reservation systems; ability to handle billing, payment processing, and record-keeping accurately.
• Ability to manage multiple tasks, prioritize guest needs, and remain calm and organized in a fast-paced environment.
• Proficiency in English and local language(s); additional language skills are an advantage.
• Professional appearance, reliability, and a service-oriented mindset, with flexibility to work shifts, weekends, and holidays as required.
• Secondary school completion required; diploma or certification in hospitality management or related field is an added benefit.
• Knowledge of local area, transport options, and key business destinations around Double Mooring Thana is preferred.