Guest Communications Executive

Company Name: Guests House Limited Uttara

Location: Dhaka (Uttara)

Job Type: Full-Time

Workplace Type: Full-time

Job ID: IJOB202663725

Shift: Evening & Night Shifts Included

Operations: UK-Based Hospitality Operations

About The Company

Guests House Limited is a hospitality and guest accommodation management company serving guests through multiple international booking and communication platforms. We are committed to delivering professional, responsive, and high-quality guest experiences throughout the reservation and stay journey.

We are looking for a highly professional, customer-focused, and communication-oriented Guest Communications Executive to join our growing operations team.

Job Summary

The Guest Communications Executive will be responsible for managing guest communications and providing exceptional customer service to UK-based and international guests.

The successful candidate will communicate with guests through various channels, including phone, email, Airbnb, Booking.com, WhatsApp, and other hospitality platforms. The role requires excellent English communication skills, strong problem-solving abilities, attention to detail, and the ability to remain calm and professional while handling multiple guest requests simultaneously.

This is an office-based position and requires flexibility to work evening and night shifts according to operational requirements.

Key Responsibilities

• Respond promptly and professionally to guest inquiries through phone, email, Airbnb, Booking.com, WhatsApp, and other communication channels.
• Provide excellent customer service before, during, and after the guest's stay.
• Manage guest reservations, check-ins, check-outs, cancellations, modifications, and special requests.
• Handle guest complaints, concerns, and urgent issues professionally and efficiently.
• Communicate clearly and naturally with UK-based guests, including understanding British English, pronunciation, expressions, and communication styles.
• Coordinate with housekeeping, maintenance, property management, and other operational teams to resolve guest issues.
• Monitor and maintain accurate reservation information, booking calendars, and guest records.
• Use property management systems such as Beds24, Guesty, or similar PMS platforms.
• Ensure guest requests and operational issues are followed up and resolved within appropriate timeframes.
• Maintain a high standard of professionalism and service quality in every guest interaction.
• Manage multiple conversations and tasks simultaneously while maintaining accuracy.
• Escalate critical operational or guest-related issues to the appropriate team members when required.
• Maintain accurate records of guest communications, complaints, incidents, and resolutions.
• Support the wider hospitality operations team as required.
  
  

Requirements

• Experience: 3+ years
• Education: bachelor of business administration (bba)
• Skills: hospitalitymanagement, hospitality consulting, hospitality management, guest services, hotel operations knowledge, guest services, hospitality industry knowledge, guest relations, hotel management
  
  

Last Date of Application: 18 September 2026