General Manager - Operation (Foy`s Lake Complex,Chattogram)
nextjobz
Not disclosed
Full Time (On-site)
Not Applicable
1 position
Chattogram, Chattogram, Bangladesh
Job Description
Company Name: Concord Group
Location: Chattogram
Job Type: Full-Time
Workplace Type: Full-time
Job ID: IJOB202663333
Overall Operations Management
Location: Chattogram
Job Type: Full-Time
Workplace Type: Full-time
Job ID: IJOB202663333
Overall Operations Management
- Lead and oversee the day-to-day operations of the entire Foy’s Lake Complex.
- Ensure smooth coordination among the Dry Park, Water Park, Resort and all supporting departments.
- Develop and implement operational strategies, annual business plans, budgets and performance targets.
- Establish operational standards, SOPs, service standards and accountability mechanisms across all functions.
- Oversee all amusement rides, attractions, games, food outlets, guest facilities and related operations.
- Ensure rides and attractions operate safely and according to approved SOPs and manufacturer/service requirements.
- Monitor ride uptime, downtime, maintenance coordination and operational efficiency.
- Ensure proper queue management, crowd control and guest flow.
- Maintain high standards of cleanliness, landscaping, signage, lighting and overall park presentation.
- Oversee all water rides, pools, slides, changing rooms, lockers, showers and related facilities.
- Ensure strict implementation of water safety, lifeguard deployment and emergency response procedures.
- Monitor water quality, hygiene, chemical management and pool safety in coordination with Engineering/Technical teams.
- Ensure appropriate guest capacity and crowd management in water park areas.
- Conduct regular operational inspections to identify and eliminate safety hazards.
- Oversee resort operations including Front Office, Housekeeping, Guest Relations, Food & Beverage and other resort services.
- Ensure efficient room allocation, check-in/check-out and guest service processes.
- Maintain high standards of room cleanliness, hygiene, hospitality and service quality.
- Monitor occupancy, room revenue, guest satisfaction and operational costs.
- Ensure seamless coordination between resort guests and park operations.
- Develop a strong customer-centric culture throughout the Complex.
- Monitor guest feedback, complaints, online reviews and service issues.
- Establish systems for complaint resolution and service recovery.
- Regularly inspect guest-facing areas to ensure service standards are maintained.
- Identify opportunities to improve guest experience, repeat visits and customer loyalty.
- Ensure professional handling of VIPs, corporate clients, school groups, families and special events.
- Maintain overall responsibility for operational safety and security in coordination with relevant departments.
- Experience: 20-40 years
- Education:
- Skills: daily operations management, club operations, daily operations, facilities operations, operational management, venue management, administrative operations, operation management, banquet operations, retailoperations
Requirements
Company Name: Concord Group
Location: Chattogram
Job Type: Full-Time
Workplace Type: Full-time
Job ID: IJOB202663333
Overall Operations Management
- Lead and oversee the day-to-day operations of the entire Foy’s Lake Complex.
- Ensure smooth coordination among the Dry Park, Water Park, Resort and all supporting departments.
- Develop and implement operational strategies, annual business plans, budgets and performance targets.
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nextjobz
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This job post was sourced from LinkedIn Jobs While we strive to bring you the latest opportunities, Niyog has not verified this listing and cannot take responsibility for its accuracy or any outcomes related to it. Please review the details carefully and apply at your own discretion.
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About Company
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