General Manager

Company Description proyojon Courier Ltd. is a growing courier and logistics company focused on providing reliable, timely delivery services to individuals and businesses. The company aims to streamline parcel movement through efficient operations, customer-centric service, and transparent communication. With an expanding network and service area, proyojon Courier Ltd. is investing in strong leadership to improve performance and support sustainable growth. Team members are encouraged to contribute ideas, maintain high service standards, and uphold integrity in all operations.
Role Description The General Manager is a full-time, on-site leadership role based in Uttara, responsible for overseeing daily operations of the courier business. This role includes managing branch activities, supervising staff, monitoring delivery processes, and ensuring that service quality and timelines are consistently met. The General Manager will set performance targets, implement operational policies, and coordinate with departments such as customer service, dispatch, and finance to keep workflows efficient. The role involves analyzing operational data, managing budgets, optimizing routes and resources, and resolving escalated customer issues. The General Manager will also lead team development, enforce compliance with company and regulatory standards, and support strategic planning for business growth.
Qualifications

• Strong leadership and people management skills, with experience supervising teams in operations, logistics, or service-based businesses.
• Proven ability in operations management, including process optimization, resource planning, and performance monitoring.
• Solid business acumen with experience in budgeting, cost control, and basic financial reporting.
• Excellent communication and interpersonal skills for working with staff, customers, and external partners.
• Ability to make data-driven decisions, solve problems under time pressure, and handle escalations effectively.
• Experience in courier, logistics, transportation, or related industries is highly beneficial.
• Bachelor’s degree in Business Administration, Management, Logistics, or a related field preferred; equivalent experience considered.
• Proficiency with office productivity tools and basic software used for logistics, tracking, or CRM systems.
• Strong organizational skills, attention to detail, and commitment to maintaining high ethical and service standards.