Front Office Manager
nextjobz
Not disclosed
Full Time (On-site)
Not Applicable
1 position
Munshiganj, Dhaka, Bangladesh
Job Description
Company Name: Dhalis Amber Nivaas LTD
Location: Munshiganj (Sirajdikhan)
Job Type: Full-Time
Workplace Type: Full-time
Job ID: IJOB202666676
Location: Munshiganj (Sirajdikhan)
Job Type: Full-Time
Workplace Type: Full-time
Job ID: IJOB202666676
- Oversee and manage the day-to-day operations of the Resort Front Office, Reception, Guest Relations, and related guest-service functions.
- Ensure every guest receives a warm welcome, professional service, and a positive experience throughout their stay.
- Manage the complete guest journey, including pre-arrival arrangements, reservations, arrival, registration, check-in, in-house services, guest requests, check-out, and departure.
- Monitor room availability, room status, reservations, allocations, upgrades, cancellations, extensions, and special arrangements to ensure effective room utilization.
- Coordinate with the Reservation and Sales teams regarding bookings, group arrivals, special packages, corporate guests, and other reservations.
- Personally oversee the arrival and stay of VIP guests, corporate clients, group bookings, wedding/event guests, and other special categories of guests.
- Handle guest complaints and service recovery situations professionally, ensuring timely resolution and appropriate follow-up.
- Monitor guest feedback, online reviews, complaints, and service issues and recommend practical measures to improve guest satisfaction.
- Maintain high standards of hospitality, courtesy, grooming, communication, and professional conduct among all Front Office personnel.
- Prepare duty rosters, shift schedules, manpower deployment plans, and daily work assignments according to resort occupancy and operational requirements.
- Ensure accurate handling of room keys/cards, guest registration, billing coordination, deposits, payments, receipts, and other front office documentation in coordination with Accounts.
- Monitor room occupancy, arrivals, departures, no-shows, cancellations, extensions, and other relevant operational information and provide timely updates to management.
- Ensure proper handling of guest belongings, lost and found items, guest messages, correspondence, and confidential information in accordance with resort policies.
- Prepare daily, weekly, and monthly Front Office reports, including occupancy-related information, guest feedback, incidents, complaints, and operational performance.
- Perform any other duties and responsibilities assigned by the Resort Manager/General Manager.
- Experience: 7-10 years
- Education: diploma in hotel management
- Skills: front desk operations, guest services, receptionist duties, guest relations, hospitality management, hotel operations knowledge, guest service management, hotel administration
Requirements
Company Name: Dhalis Amber Nivaas LTD
Location: Munshiganj (Sirajdikhan)
Job Type: Full-Time
Workplace Type: Full-time
Job ID: IJOB202666676
- Oversee and manage the day-to-day operations of the Resort Front Office, Reception, Guest Relations, and related guest-service functions.
- Ensure every guest receives a warm welcome, professional service, and a positive experience throughout their stay.
- Manage the complete guest journey, including pre-arrival arrangements, reservations, arrival, registration, check-in, in-house services, guest requests, check-out, and departure.
About Company
nextjobz
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This job post was sourced from LinkedIn Jobs While we strive to bring you the latest opportunities, Niyog has not verified this listing and cannot take responsibility for its accuracy or any outcomes related to it. Please review the details carefully and apply at your own discretion.
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nextjobz
Dhaka
4785
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About Company
Nextjobz is a career platform powered by Akij Resource, designed to bridge the gap between talent and opportunity.