Front Desk Officer (Reception)

• Welcome and receive patients and attendants at the reception and guide them to the right doctor, department, or service.

• Complete patient registration, doctor appointment entry, and admission-related front-desk formalities in the software.

• Issue bills, receive payments, hand over money receipts, and hand over the cash/collection sheet at the end of each shift.

• Provide accurate information on doctor schedules, chamber timings, test rates, and health packages.

• Coordinate with doctors' chambers, diagnostic departments, indoor admission, and the call centre for smooth patient flow.

• Handle patient queries and complaints politely and refer unresolved issues to the duty manager.

• Keep the reception area, notice display, and registers neat, updated, and presentable at all times.

• Maintain daily footfall, registration, and collection records and submit shift-end reports.

Position: Front Desk Officer (Reception)

Employment Status: Full-time (Shift duty)
Job Location: Minerva Hospital, Dhaka
Salary: BDT 22,000–30,000

Additional Requirements

• Smart, presentable appearance and a courteous, service-oriented attitude.

• Good communication skills in Bangla and English.

• Computer literacy — MS Office, hospital software, and basic billing entry.

• Basic numerical accuracy for billing and cash handling.

• Willing to work in rotating shifts, including weekends and holidays as per roster.

• Age 22 to 40 years.

Compensation & Other Benefits

• Performance-based incentive.

• Festival bonus as per hospital policy.

• Structured in-house training and skill development.

• Medical/treatment benefit for employees as per hospital policy.

• Professional working environment with clear career growth path.