Field Registration Assistant (FRA)

Company Description Bangladesh Red Crescent Society (BDRCS) is the national humanitarian organization of Bangladesh, established in 1973 and recognized by the International Committee of the Red Cross and the International Federation of Red Cross and Red Crescent Societies. Led by an ex-officio President and governed by a Managing Board, BDRCS operates through a central Secretariat in Dhaka organized into Disaster Management, Health Services, Planning & Development, Central Support Services, and Finance & Accounts divisions. The organization works across the country through 68 Units in all districts and key metropolitan cities, delivering emergency response, health services, and community-based programs. As part of a global Red Crescent movement, BDRCS offers opportunities to contribute to humanitarian action, community resilience, and support for people in crisis.
Role Description The Field Registration Assistant (FRA) is a full-time, on-site role based in Cox’s Bazar, supporting registration, documentation, and data collection for BDRCS programs and services. The FRA will assist community members and program participants with registration procedures, provide clear information about services, and ensure accurate entry and maintenance of records in relevant databases and forms. Daily tasks include managing registration desks, handling inquiries in a respectful and culturally sensitive manner, organizing and filing documents, and coordinating with program staff to ensure timely updates of beneficiary information. The FRA will also support reporting needs through basic data compilation, help maintain orderly queues and safe spaces during registration activities, and adhere to BDRCS policies, including confidentiality, protection, and code of conduct standards.
Qualifications

• Candidates should possess strong customer service and communication skills to interact effectively, respectfully, and clearly with diverse community members and colleagues.
• Candidates should possess good phone etiquette and communication skills to manage inquiries, provide information, and maintain professional interactions over the phone.
• Candidates should possess computer literacy and basic clerical skills to handle data entry, use office software, maintain records, and manage documentation accurately.
• Candidates should possess clerical and customer service skills to support registration processes, organize files, and assist participants efficiently during field activities.
• Completion of secondary education is required; a diploma or degree in social sciences, administration, or a related field is an asset.
• Experience in field work, humanitarian programs, or community outreach, preferably with NGOs or similar organizations, is an advantage.
• Ability to work in challenging field environments, maintain confidentiality, and follow safeguarding and protection principles.
• Basic proficiency in local languages used in Cox’s Bazar and the ability to work in a multicultural team are highly beneficial.