Field Operations Coordinator

Site coordinator /Sr. Executive - Facility Management

Department: Field Operations

Job Summary:

Site coordinator /Sr. Executive - Facility Management is responsible for overseeing end-to-end administrative operations and facility management services across

multiple client sites. This role ensures efficient delivery of third-party manpower services, cleaning operations, and maintenance activities while maintaining high standards of service quality, compliance, and client satisfaction. The position requires strong leadership, operational planning, vendor management, and client coordination skills to

support business growth and service excellence.

Job Responsibilities:

1. Operations & Service Delivery

▪ Manage daily operations of cleaning, housekeeping, and facility services at client locations.

▪ Ensure proper deployment, attendance, and performance of manpower (cleaners, supervisors, technicians, security, etc.).

▪ Monitor service quality through regular site inspections and audits.

▪ Implement SOPs and ensure compliance with company and client standards.

2. Client Relationship Management

▪ Act as the primary point of contact for clients regarding service delivery.

▪ Conduct regular client meetings to review performance and resolve issues.

▪ Ensure high levels of client satisfaction and retention.

▪ Handle complaints and ensure timely resolution.

3. Manpower Management

▪ Plan manpower requirements based on contracts and client needs.

▪ Supervise recruitment, onboarding, training, and performance evaluation of staff.

▪ Ensure discipline, grooming, and professional behavior of deployed personnel.

4. Facility & Maintenance Management

▪ Oversee preventive and corrective maintenance activities.

▪ Ensure proper functioning of equipment, utilities, and facility assets.

▪ Coordinate with technical teams for electrical, plumbing, HVAC, and civil works.

5. Vendor & Inventory Management

▪ Manage vendors and suppliers for cleaning materials, equipment, and maintenance services.

▪ Monitor inventory levels and ensure timely procurement.

▪ Control costs while maintaining service quality.

6. Compliance & Safety

▪ Ensure compliance with labor laws, health & safety standards, and company policies.

▪ Maintain proper documentation, attendance records, and statutory compliance.

▪ Implement safety procedures and conduct training/drills where necessary.

7. Reporting & Documentation

▪ Prepare MIS reports on operations, manpower, costs, and client feedback.

▪ Maintain records of contracts, invoices, and service agreements.

▪ Support billing and ensure proper documentation for client invoicing.

8. Qualifications & Experience:

▪ Bachelor’s degree in Business Administration, Management, Hospitality Management or related field

▪ 3–5 years of experience in facility management, manpower services, or similar industry

▪ Experience in handling multi-site operations is preferred

▪ The applicants should have experience in the following business area(s): Service Industry, Hotel, Resort or Security Services, Cleaning & Facility Service industry

▪ Good knowledge of MS Office and reporting tools