Executive/Sr. Executive - After Sales Support (Prepaid & Postpaid Meter)
nextjobz
Not disclosed
Full Time (Remote)
Not Applicable
1 position
Nārāyanganj, Dhaka, Bangladesh
Job Description
Company Name: Super Star Group (SSG)
Location: Narayanganj
Job Type: Full-Time
Workplace Type: On-Site
Job ID: IJOB202669273
Responsibilities & Context
Provident fund, Mobile bill, Performance bonus, Profit share, Gratuity, Insurance.
Lunch Facilities : Partially Subsidize
Salary Review : Yearly
Festival Bonus : 2
Requirements
Location: Narayanganj
Job Type: Full-Time
Workplace Type: On-Site
Job ID: IJOB202669273
Responsibilities & Context
- Receive and handle customer/dealer complaints through phone and other communication channels.
- Provide initial troubleshooting and technical support remotely.
- Identify the root cause of meter-related problems and determine the required corrective action.
- Visit the customer/site physically if the issue cannot be resolved remotely.
- Coordinate with the Factory/Technical Team for complex technical issues, testing, repair, replacement, and other necessary activities.
- Maintain a proper Excel-based complaint database, including complaint details, problem identification, action taken, status, and final resolution.
- Regularly follow up on pending complaints until successful closure.
- Analyze recurring problems and share feedback with the Factory/Technical Team to reduce repeated issues.
- Support factory-related technical activities whenever required, including testing, troubleshooting, meter checking, and other assigned tasks.
- Maintain proper records of replaced/returned/damaged meters and related after-sales activities.
- Prepare regular after-sales service reports, including pending complaints, resolved cases, recurring issues, and field observations.
- Maintain good communication with customers, dealers, sales teams, and technical/factory teams to ensure smooth service.
- BBA/BSc/Diploma Engineer from any reputed institute
- The applicants should have experience in the following business area(s): Engineering Firms, Electronic Equipment/Home Appliances, Group of Companies.
- Good technical understanding of Prepaid & Postpaid Meters.
- Willingness to travel for physical site support when required.
- Good knowledge of MS Excel and documentation.
- Ability to coordinate effectively with Factory and Technical Teams.
- Ability to work independently and respond quickly to urgent technical issues.
Provident fund, Mobile bill, Performance bonus, Profit share, Gratuity, Insurance.
Lunch Facilities : Partially Subsidize
Salary Review : Yearly
Festival Bonus : 2
Requirements
- Experience: 2 to 4 years
- Education: BBA/BSc/Diploma Engineer from any reputed institute, The applicants should have experience in the following business area(s): Engineering Firms, Electronic Equipment/Home Appliances, Group of Companies.
- Skills: Communication and interpersonal skill, Problem Solving, Analytical Skills, Technical Support Root Cause Analysis, Customer Service.
Requirements
Company Name: Super Star Group (SSG)
Location: Narayanganj
Job Type: Full-Time
Workplace Type: On-Site
Job ID: IJOB202669273
Responsibilities & Context
- Receive and handle customer/dealer complaints through phone and other communication channels.
- Provide initial troubleshooting and technical support remotely.
- Identify the root cause of meter-related problems and determine the required corrective action.
About Company
nextjobz
Nextjobz is a career platform powered by Akij Resource, designed to bridge the gap between talent and opportunity.
This job post was sourced from LinkedIn Jobs While we strive to bring you the latest opportunities, Niyog has not verified this listing and cannot take responsibility for its accuracy or any outcomes related to it. Please review the details carefully and apply at your own discretion.
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nextjobz
Dhaka
4224
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About Company
Nextjobz is a career platform powered by Akij Resource, designed to bridge the gap between talent and opportunity.