Executive / Sr. Executive - Call Center
nextjobz
Not disclosed
Full Time (On-site)
Not Applicable
1 position
Dhaka, Dhaka, Bangladesh
Job Description
Company Name: CFMOTO BANGLADESH
Location: Dhaka
Job Type: Full-Time
Workplace Type: Full-time
Job ID: IJOB202660793
Responsibilities & Context
We are looking for a customer-focused and energetic Executive / Sr. Executive – Call Center to handle customer inquiries, complaints, service-related calls, follow-ups, and other customer communication for CFMOTO Bangladesh. The incumbent will play an important role in ensuring a high level of customer satisfaction and maintaining a positive brand experience.
Key Responsibilities
Location: Dhaka
Job Type: Full-Time
Workplace Type: Full-time
Job ID: IJOB202660793
Responsibilities & Context
We are looking for a customer-focused and energetic Executive / Sr. Executive – Call Center to handle customer inquiries, complaints, service-related calls, follow-ups, and other customer communication for CFMOTO Bangladesh. The incumbent will play an important role in ensuring a high level of customer satisfaction and maintaining a positive brand experience.
Key Responsibilities
- Handle inbound and outbound customer calls professionally and courteously.
- Provide accurate information regarding motorcycles, products, after-sales service, warranty, spare parts, service centers, campaigns, and other customer-related matters.
- Receive, record, and resolve customer complaints within the defined service standards.
- Follow up with customers regarding service, repair status, complaints, deliveries, warranty claims, and other pending issues.
- Coordinate with the Sales, Service, Spare Parts, Warranty, Marketing, and Dealer/Showroom teams to resolve customer issues.
- Maintain proper records of customer calls, complaints, feedback, and follow-up activities in the CRM/system.
- Make outbound calls for customer satisfaction surveys, service reminders, campaigns, feedback collection, and lead follow-up.
- Escalate critical or unresolved customer issues to the appropriate department or management.
- Ensure timely follow-up until customer issues are properly resolved.
- Experience: 3 years
- Education: bachelor of business administration (bba)
- Skills: call center operations, call center management, contact center management, customer service management, call center administration, call center development, customer inquiries handling, customer service, customer relations, customer-service
Requirements
Company Name: CFMOTO BANGLADESH
Location: Dhaka
Job Type: Full-Time
Workplace Type: Full-time
Job ID: IJOB202660793
Responsibilities & Context
We are looking for a customer-focused and energetic Executive / Sr. Executive – Call Center to handle customer inquiries, complaints, service-related calls, follow-ups, and other customer communication for CFMOTO Bangladesh. The incumbent will play an important role in ensuring a high level of customer satisfaction and maintaining a positive brand experience.
About Company
nextjobz
Nextjobz is a career platform powered by Akij Resource, designed to bridge the gap between talent and opportunity.
This job post was sourced from LinkedIn Jobs While we strive to bring you the latest opportunities, Niyog has not verified this listing and cannot take responsibility for its accuracy or any outcomes related to it. Please review the details carefully and apply at your own discretion.
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nextjobz
Dhaka
4544
Active Jobs
About Company
Nextjobz is a career platform powered by Akij Resource, designed to bridge the gap between talent and opportunity.