Deputy Manager (Service & Spare Parts) for Mahindra Tractor Division
nextjobz
Not disclosed
Full Time (On-site)
Not Applicable
1 position
Dhaka, Dhaka, Bangladesh
Job Description
Company Name: Karnaphuli Group
Location: Dhaka
Job Type: Full-Time
Workplace Type: Full-time
Job ID: IJOB202664418
Location: Dhaka
Job Type: Full-Time
Workplace Type: Full-time
Job ID: IJOB202664418
- To prepare monthly and yearly plans, including service strategies, policies, procedures, and practices for all service channels in order to ensure effective after-sales customer service to the end users of tractors.
- To prepare monthly and yearly spare parts and lube oil sales plans, strategies, policies, and procedures.
- Follow up with the team to achieve weekly/monthly targets (service income, job cards, spare parts, and lubricants) as per the goals set by management.
- Field Team (Parts, Service) capability building—planning, approval from management, trainer arrangement, and execution.
- After-sales, product-related issues are settled based on correspondence with principals.
- Ensuring closure of all escalations related to parts, lube, and service (end-to-end—from field till principals/management/others).
- Promotional activities planning, approval, and execution.
- To provide monthly summary reports of service revenue, spare parts, and lubricant oil sales.
- Service and spare parts manpower assessment, recruitment, and training.
- Coordinate with Internal Audit, Administration, Accounts, and HRD.
- At least once in a quarter, visit the regional offices and the secondary network.
- Ensuring monthly parts/lube orders to principals and follow-up for LC.
- Checking tour bills of the mechanics and engineers.
- Monthly report (PSF, HR, Audit & A/C) generation and forwarding.
- PSF & TAT report analysis and follow-up with regions.
- Review with the team on their responsibilities.
- Ensuring monthly rewards and recognition are executed in a timely manner.
- Provide and maintain all required service tools and related materials at all regional ends.
- Ensuring all job card entries into the Service App and monitoring the outcomes.
- Coordination and official communication with the principals of Mahindra and Indo Farm Tractors.
- To perform any other duties and responsibilities assigned by the Management from time to time.
- Experience: 5+ years
- Education: bachelor of science in automotive engineering
- Skills: responsibilities, mechanical maintenance, back office operations, dealer operations, sales administration, daily operations, field service engineering, technicalsales, sales management, plant maintenance
Requirements
Company Name: Karnaphuli Group
Location: Dhaka
Job Type: Full-Time
Workplace Type: Full-time
Job ID: IJOB202664418
- To prepare monthly and yearly plans, including service strategies, policies, procedures, and practices for all service channels in order to ensure effective after-sales customer service to the end users of tractors.
- To prepare monthly and yearly spare parts and lube oil sales plans, strategies, policies, and procedures.
- Follow up with the team to achieve weekly/monthly targets (service income, job cards, spare parts, and lubricants) as per the goals set by management.
About Company
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5289
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About Company
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