Customer Support Specialist

We are a footwear company specializing in slippers, slides, and Crocs-style footwear, and we are looking for a proactive, responsible, and customer-focused person to join our team.

Responsibilities

• Manage and update online customer orders, delivery status, and payments.

• Call customers regarding orders, delivery, payments, and other issues.

• Handle customer complaints and maintain complaint reports.

• Prepare weekly sales and customer reports.

• Maintain customer-wise sales and payment records.

• Coordinate with the sales, delivery, and accounts teams.

• Proactively follow up with customers and resolve their issues.

• Perform any other tasks assigned by the Sales Team.

Requirements

• Must be expert in MS Excel & Microsoft Office.

• Good communication and customer-handling skills.

• Strong reporting and data-management skills.

• Odoo knowledge will be an added advantage.

• Must be proactive, organized, responsible, and willing to take initiative.

Job Details

Salary: ৳25,000/month

Working Days: 6 days/week

Office Time: 10:00 AM–6:00 PM

Location: Paltan, Dhaka

Job Type: Full-time

📩 To Apply: Send your CV with contact number and relevant experience to [email protected]